Business Office Assistant

Heartland Dental•Van Buren, AR

2d•Onsite

About The Position

Join Van Buren Family Dentistry—Full-Time Business Office Assistant Career Opportunity! Apply Today & Make Patients Smile Every Day! Expected Full-Time Work Hours/Schedule: Monday-Thursday 7:50am-5:00pm & Friday, 7:50am-12:00pm (Hours Subject to Change) Role Offers: ✅ No Nights or Weekends – Enjoy a healthy work-life balance ✅ Full Benefits Package – Including health insurance, retirement plans & PTO ✅ Quarterly Bonus Potential – Rewarding hard work & dedication ✅ Business Office Assistant Academy Training & CE classes included – We invest in your growth! Van Buren Family Dentistry, a Heartland Dental Supported Practice and a "Growing Patient-Focused Doctor Office" is looking for a Full-Time Business Office Assistant to join our team. Supporting our front office as a Business Office Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve. About Van Buren Family Dentistry: Van Buren Familly Dentistry, like each Heartland Dental supported office, is unique to the community and the patients they serve. Join a 15 person team that thrives on collaboration, communication and community Office is fun, family atmosphere, fast-paced, collaborative, motivated, hard working, goal and results-oriented, energetic team Office Location: 617 Fayetteville Road, Van Buren, AR 72956 Expected Full-Time Work Hours/Schedule: Monday-Thursday 7:50am-5:00pm & Friday, 7:50am-12:00pm (Hours Subject to Change) Fun Facts About Cedar Creek Dental Care: We Celebrate Successes of All Sizes Birthdays & Work Anniversaries Matter Team Outings Keep Us Connected We Give Back to the Community Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Office Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards. What You’ll Gain: Career Stability & Growth: Join a secure company with over 25 years of industry-leading experienced an unlimited opportunities for advance. Comprehensive Benefits: Health, Dental & Vision Insurance, College Savings & Retirement Savings Plans, 6 paid holidays, and paid time off (PTO). Trainining & Development: Front-loaded education and training to help you grow and reach your full potential from day one; Heartland Dental University & CE Classes Flexible Pay Access: Enjoy the convenience of on-demand Daily Pay to access your earnings when you need them. Bonus Potential: Employee Referral & Quarterly Bonus As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.

Requirements

High School Diploma/GED
Willing to Train
Collabroative team player who thrives in supportive, family-like environments
Dedicated, dependable with a positive attitude and sefvice-oriented mindset
Experience working in a fast-paced and customer-centric environment
Strong communication, organization, and multitasking abilities
Adaptable to changing workflows and team dynamics
Detail-oriented with a proactive approach to problem-solving
Excellent communication, organizational, and multi-tasking skills
The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Availability to attend virtual training sessions (or in-person) periodically throughout the year

Nice To Haves

1 year of experience in a dental or medical setting
1 year of experience with insurance billing and accounts receivable
Dentrix or other dental software experience
Working knowledge of dental procedures and terminology
Microsoft Office Suite experience

Responsibilities

Greet and welcome patients as they enter the office to create a great first impression of our team
Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
Utilize Dentrix for patient scheduling and records
Schedule and confirm appointments for multiple providers in the office
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
Post insurance and patient payments and process accounts receivables
Review treatment plan fees and payment options with patients
Partner with the providers and team to implement Heartland Dental systems to optimize office potential