Business Office Assistant

Corewell Health • Royal Oak, MI

1d • Onsite

About The Position

This is an Entry level Receptionist Position which is a great way to get into a clinical environment. Under the direction of the site designate leader, the role performs functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication. The assistant must follow guidelines according to established policies and procedures and demonstrate good customer skills, adhering to Corewell philosophy of Patient and Family Centered Care at all times. As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. Corewell Health is committed to cultivating and investing in its team members. Its top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill in humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. Corewell Health is committed to providing a safe environment for its team members, patients, visitors, and community, requiring a drug-free workplace and compliance with MMR, Varicella, Tdap, and Influenza vaccine requirements for on-site or hybrid workplace categories. Corewell Health supports prospective team members who require reasonable accommodations due to a disability, pregnancy, or sincerely held religious belief. It grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of the organization. As a health system, Corewell Health advocates for equity as it cares for its patients, communities, and each other, offering workshops and inclusion resource groups to advance values of diversity, equity, and inclusion.

Requirements

• High School Diploma or equivalent.
• Strong communication skills.
• Multi-task oriented.
• Sensitivity to others.
• Ability to prioritize.
• Self-motivated.
• Ability to handle stressful situations.
• Able to accurately manage a great number of details in a fast paced environment while providing excellent customer service according to Corewell standards.

Nice To Haves

• 1-year experience in a clinical office setting
• Basic computer skills

Responsibilities

• Perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication.
• Follow the guidelines according to established policies and procedures.
• Demonstrate and provide good customers skills.
• Follow Corewell philosophy of Patient and Family Centered Care at all times.
• Answer telephone and direct calls to appropriate area/personnel.
• Utilize effective communicative skills, incorporating specific age, culture, and developmental needs.
• Access computer or appointment stored information necessary to perform patient exam.
• Initialize required paperwork associated with each procedure, including patient verification and confirmation of physician’s orders.
• Generate exam request.
• Relay information to patients and family members according to and following HIPAA Regulations.
• Schedule appointments, consult with physician’s/physician offices as needed.
• Manage film purging and transfer.
• Answer phones, provide assistance and direct calls in a courteous and efficient manner.
• Manage concerns and situations of immediate importance.
• Provide adequate and prompt information to all customers.
• Enforce patient privacy and confidentiality.
• Monitor inventories related to the job and order accordingly.
• Demonstrate competence in computer applications.
• Maintain employee medical record correspondence per protocol in the proper record format.
• Pull and file medical records.
• Interfile all correspondence and ancillary test results.
• Operate standard office equipment such as Microsoft office systems, calculators, photocopiers, dictation equipment, and fax machines.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED