Business Office Assistant

Corewell Health • Farmington Hills, MI

22h • Onsite

About The Position

This is an entry-level Receptionist Position within a clinical environment. Under the direction of the site designate leader, the Business Office Assistant performs functions related to business and office maintenance activities. These include patient appointments, registration, billing functions, cash collection, and phone communication, all while adhering to established policies and procedures. The role requires demonstrating and providing good customer skills and following Corewell's philosophy of Patient and Family Centered Care. Corewell Health is a nationally recognized not-for-profit health system with over 60,000 dedicated team members, including physicians, advanced practice providers, and nurses, providing care across 22 hospitals, 300+ outpatient locations, and several post-acute facilities, along with Priority Health. The company is committed to cultivating and investing in its team members, fostering an interconnected, collaborative culture that values diversity, equity, and inclusion, and aims to improve health, instill humanity, and inspire hope.

Requirements

• High School Diploma or equivalent
• Strong communication skills
• Multi-task oriented
• Sensitivity to others
• Ability to prioritize
• Self-motivated
• Ability to handle stressful situations
• Able to accurately manage a great number of details in a fast paced environment while providing excellent customer service according to Corewell standards
• Comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category
• Drug-free workplace

Nice To Haves

• 1-year experience in a clinical office setting
• Basic computer skills

Responsibilities

• Perform functions relating to business and office maintenance activities including patient appointments, registration, billing functions, cash collection, and phone communication
• Follow guidelines according to established policies and procedures
• Demonstrate and provide good customer skills
• Follow Corewell philosophy of Patient and Family Centered Care at all times
• Answer telephone and direct calls to appropriate area/personnel
• Utilize effective communicative skills, incorporating specific age, culture, and developmental needs
• Access computer or appointment stored information necessary to perform patient exam
• Initialize required paperwork associated with each procedure, including patient verification and confirmation of physician’s orders
• Generate exam request
• Relay information to patients and family members according to and following HIPAA Regulations
• Schedule appointments, consult with physician’s/physician offices as needed
• Manage film purging and transfer
• Provide assistance and direct calls in a courteous and efficient manner
• Manage concerns and situations of immediate importance
• Provide adequate and prompt information to all customers
• Enforce patient privacy and confidentiality
• Monitor inventories related to the job and order accordingly
• Demonstrate competence in computer applications
• Maintain employee medical record correspondence per protocol in the proper record format
• Pull and file medical records
• Interfile all correspondence and ancillary test results
• Operate standard office equipment such as Microsoft office systems, calculators, photocopiers, dictation equipment, and fax machines

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection
• Optional home and auto insurance
• Optional pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED