The Retail Change Office drives end-to-end change leadership for all people, process, and technology impacts in the US Retail Store Network. Our team partners with business areas across the bank leveraging a cross-functional interaction model to ensure our front-line colleagues have the support and resources they need to manage through change. Our business insights & reporting function is focused on delivering key strategic insights related to change health & colleague capacity for our Retail Stores. The Business Mgmt Specialist manages a diverse portfolio of business management activities for complex or high risk functional area(s), and implement policies / processes and/or initiatives to meet business management, strategy and governance objectives. Interfaces regularly with management in the delivery of work activities.