Business Messaging Partnership Manager
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About The Position
Join Twilio as our next Business Messaging Partnership Manager, where you will play a pivotal role in transforming how companies engage with their customers. Twilio is at the forefront of real-time business communications and data solutions, empowering developers and companies worldwide to create better applications and customer experiences. Although headquartered in San Francisco, our reach extends globally, with a presence in South America, Europe, Asia, and Australia. We are committed to becoming a globally anti-racist, anti-oppressive, and anti-bias company, actively opposing all forms of racism and oppression. At Twilio, we prioritize diversity, equity, and inclusion in all our operations, and we are looking for innovative builders, creators, and visionaries to join our team. In this role, you will be responsible for ushering in the next wave of customer interaction through Twilio's Customer Engagement Platform and advanced messaging capabilities. You will own the growth and development of new use cases for North America, driving the sales process, nurturing emerging use cases, and collaborating with various internal and external stakeholders, including Product, Customer Success, and Sales teams. Your efforts will focus on transitioning business messaging from one-way communication to conversational flows, enhancing customer engagement at scale. As a Business Messaging Partnership Manager, you will partner with OTT channel partners to accelerate joint go-to-market strategies and channel adoption. You will act as a liaison between OTT channel partners and Twilio teams, driving advanced messaging deployments for Global 2000 and medium to large-sized customers. Your role will involve synthesizing multiple perspectives to create compelling conversational journeys that address end-user problems, growing the partner referral pipeline, and distilling customer best practices to enhance Twilio's narrative in conversational commerce. You will also be responsible for landing logos and case studies for advanced messaging channels, driving leads through the sales cycle, and cultivating internal relationships across various functional areas.
