Business Markets Account Analyst

Vistra • Irving, TX

35d

About The Position

This position is responsible for providing exceptional customer service for large business customers and internal sales teams. A successful member of the Account Service Management team has the ability to research and analyze complicated product invoicing and issues, provide effective and concise communication across internal and external clients, and understands the balance between customer satisfaction and Vistra's financial bottom line.

Requirements

• 2+ years' experience providing verbal and written customer support preferred
• Possesses and utilizes strong analytical, mathematical and problem-solving skills
• Superior skills interacting and communicating with customers
• Strong verbal and written communication skills
• Ability to analyze and independently resolve complex customer issues
• Strong decision-making abilities and negotiating skills
• Self-motivated individual with desire to learn/continually improve
• Exhibits flexibility and embraces frequent change
• Experience gained through college degree programs and/or certifications is applicable to above skills
• MS Office tools (Excel, SharePoint, Outlook, etc.) experience preferred

Nice To Haves

• strong understanding and comprehension of market-related transactions
• Texas Electric Market and ERCOT problem-solving
• SAP and Salesforce experience preferred

Responsibilities

• Researches and resolves complicated issues and provides customers with detailed analysis, explanations, and reconciliations on contract information
• Reviews, discusses, and explains products, services, contractual terms and conditions, billing policies, and payment options
• Responds to service requests, monitors transactions, and acts as a liaison for the customer and the Transmission and Distribution Utility companies
• Initiates contract changes including amendments and location additions and deletions
• Is skilled at working simultaneously in multiple systems, databases, and online solutions, including but not limited to SAP, Excel, Salesforce, and SharePoint
• Works with the extended sales teams to facilitate customer onboarding and issue resolution when necessary
• Works cross-functionally with Sales, Account Set-Up, Billing, Contract Management, and Revenue Operations to ensure high performance standards and service goals are met consistently
• Negotiates, approves, and/or recommends billing adjustments, credits, waivers, etc. after conducting thorough analysis in accordance with corporate Delegation of Authority processes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed