Business Manager

Canyon County • Caldwell, ID

2d

About The Position

The Business Manager is responsible for the management of the administrative functions for the Assessor’s Office and directing the purchasing requirements and procurement processes for both the Department of Motor Vehicles and the Reappraisal offices. This position is under the general supervision of the Chief Deputy Assessor and Elected Official.

Requirements

• Customer service procedures, techniques and objectives
• Operation of standard office equipment, current office practices and procedures, bookkeeping and accounting practices and procedures
• English grammar and punctuation
• Supervisory, evaluation, and training techniques and practices
• HTML, CSS, and experience with content management systems, SQL Query writing and SSRS Report Writing, Microsoft Office advanced functions, document management software
• Analyze issues, independently make decisions and exercise good judgment in administrative management tasks
• Maintain complex records efficiently and accurately and to prepare clear and concise reports
• Maintain confidentiality
• Establish and maintain professional and effective working relationships with other county employees, supervisory personnel, department employees, state and local elected officials and the public
• Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner
• Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions
• Valid driver’s license
• Successfully complete a background investigation
• Maintain required appraisal certification by attending at least 32 hours of courses, workshops, and training seminars every two years
• High school graduate or GED certificate; preferably supplemented with course work in office applications
• Five years administrative support experience; preferably in a municipal, legal or real estate environment
• Idaho property appraisal certification (or acquire within two years of hire)
• Minimum of three years supervisory experience or Business Management degree
• Equivalent combination of experience and training may be considered
• Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions, review and process documents, supervise the work and performance of others, and organize documents and materials
• Sufficient clarity of speech and hearing, or other communication capabilities, with or without reasonable accommodation, which permits the employee to discern verbal instructions and communicate effectively on the telephone and in person
• Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a multi-line telephone system, a personal computer, and standard office equipment
• Sufficient personal mobility, strength, agility, and physical reflexes, with or without reasonable accommodation, which permits the employee to work at a keyboard for an extended period of time, move or lift up to 50 pounds, and work in an office environment.

Responsibilities

• Maintains and updates relevant office materials including but not limited to manuals, financial records, documents, budgets, contracts, accounts, and databases
• Compiles data for administrative analysis, prepares reports or summaries of data from complex records and multiple sources
• Prepares documentation, processes paperwork and performs data entry, conducts audits to assure accuracy of records
• Monitors the maintenance of property sales and leases to monitor trends of impending changes in market values
• Manages the research of building permit records and sales
• Presents testimony in appeals hearings and related review proceedings
• Interviews and identifies qualified candidates for potential new hires
• Conducts performance evaluations of all administrative support, document management, and customer service personnel
• Trains, supervises, and reviews work of other clerical and administrative support staff
• Provides support services to staff members, including providing information, processing and preparing documents and correspondence, preparing and tracking mailings and notifications, and inputting data into central computer system
• Manages scanning practices, electronic documentation workflow, and indexing processes
• Ensures the online database is updating and working properly and collaborates with the various vendors and IT staff to determine the source of the issue and develops a plan of action for resolution
• Oversees the usage of the translator system to ensure visitors to the Assessor’s Office that speak different languages are provided the best customer service possible
• Monitors vendors, service providers, out-sourcing and/or contractor performance
• Provides metrics concerning the effectiveness of customer service support
• Supervises the incoming phone calls, emails, faxes and in person visits and monitors response and effectiveness of customer service personnel
• Supervises the processing of online purchases, including preparation of the auditor’s certificates for deposit, balancing the deposit account, resolving customer issues, and issuing refunds and credits as appropriate
• Maintains appropriate inventory of office supplies and equipment
• Processes credit card payments and the payment of invoices ensuring the correct accounts are charged and within budget constraints
• Performs all work duties and activities in accordance with county policies, procedures and safety practices
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED