Business Manager, Walmart

Flywheel Digital • New York, NY

305d • $78,000 - $120,000

About The Position

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be. This position will focus on retaining and growing a defined portfolio of customer accounts. Responsibilities include a regular review cadence with each customer to talk through search performance, enhancement opportunities, recommended changes to strategy and investment, etc. As a seasoned customer-facing insights professional, it is critical to be self-motivated and completely customer-centric.

Requirements

• Customer management/Service experience in a CPG or retail sector.
• You have a background in statistics, and a strong aptitude for storytelling through data.
• The ability to present ideas with conviction.
• Technological savvy and the ability to quickly learn and demonstrate new technology.
• Willingness to learn in a fast-paced environment.
• Exceptional communication skills and professional presence.
• Superior skills in data analysis, manipulation and design.
• Strong collaborative skills and positive orientation to a team.
• Extensive experience with Excel and PowerPoint.

Responsibilities

• Use SKU Ninja data to create actionable recommendations that improve search position and ultimately accelerate sales growth for Walmart suppliers.
• Identify customer issues threatening customer retention, and provide the support necessary to retain and make them successful.
• Collaborate with internal and external stakeholders to align insights and establish key recommendations to enhance our value to the customer, leading to subscription retention and expansion.
• Prepare presentations that reflect the results of the data analysis for appropriate management/staff in a timely manner.
• Connect and consult with existing customers in your portfolio on a regular cadence.
• Effectively manage customer catalogue performance, communication and overall account goals for 7 customers at a time on average.
• Develop deep, trusting relationships with our top clients through proactive communication regarding the value of our services and software.
• Execute strategic recommendations for each customer and document our effectiveness to enhance customer ROI.
• Work closely with the Customer Success and Sales representatives to ensure all onboarding and success criteria are being met during the customer's lifecycle.

Benefits

• Competitive rewards package.
• Unparalleled career growth opportunities.
• Supportive, fun and engaging culture.
• Office hubs across the globe.
• Flexible vacation time.
• Great learning and development opportunities.
• Parental leave and benefits.
• Volunteering opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services