Business Manager, NA Claims

AIG • New York, NY

81d • $150,000 - $180,000

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as Business Manager, North America Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Requirements

• Demonstrated ability to educate and communicate effectively.
• Strong business and process mindset with change leadership skills.
• Proven track record of making sound judgments backed by strong analytical skills.
• Self-directed with ability to motivate and influence others.
• Strategic leadership skills in developing vision and purpose.
• Strong problem solving and conflict resolution skills.
• Ability to effectively interact and build trusting partnerships with all levels of business partners.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and initiatives.
• Strong computer skills including Microsoft Office Suite.

Responsibilities

• Coordinate and facilitate various strategic initiatives within the NA Claims organization, working closely with internal stakeholders to ensure timely deliverables.
• Develop and oversee a process for capturing, cataloging, analyzing and disseminating key information, with a view towards helping propagate best practices.
• Continue to develop and improve the early career programs to ensure they create a pipeline of junior talent.
• Formalizing a specialized onboarding and training regimen to supplement the AIG Claims and onboarding program.
• Utilize existing relationships internally and externally to ensure Claims provides high quality training opportunities.
• Manage panel counsel oversight of the 16 financial lines panels, including negotiation of rates and creation/oversight of litigation management guidelines.
• Handle non-panel counsel requests and assist in drafting policy endorsements.
• Engage in active expense management and identify expense saving opportunities.
• Create and maintain claims shared resources site in collaboration with operations.
• Manage team projects and initiatives as they arise under the guidance of Head of Technical Claims.
• Build and maintain strong relationships with key internal and external business partners.

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.
• Volunteer Time Off and Matching Grants Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees