Business Manager, LPE OEM Consumables

Thermo Fisher Scientific • Waltham, MA

8d • Onsite

About The Position

Summary: The OEM Business Manager develops and manages strategic relationships with assigned OEM customers within the LPE Consumables portfolio. In this role, the OEM Business Manager operates as a key cross-functional leader, influencing internal and external stakeholders to drive profitable growth, operational excellence, and risk mitigation. The Business Manager has a strong understanding of both the technical and commercial aspects of the customer relationship, as well as site-specific business requirements. He/she identifies and implements strategies and solutions that align with customer needs while supporting Thermo Fisher’s overall business strategy. As a primary liaison between Commercial, Customer Service, Product Management, and Site Operations, this role ensures alignment and execution across new product introductions, custom projects, technology transfers, issue resolution, and ongoing business execution. The Business Manager acts as a customer advocate, while balancing Thermo Fisher’s operational and financial objectives to drive sustainable outcomes. The scope of the position covers five major areas: Customer Experience and Relationship Management Growth and Profitability Technical Excellence Project and Change Management Financial and Forecast Management

Requirements

• University Degree in Science, Finance, Engineering, or Business required.
• 5–8 years of related experience in project management, account management, sales, operations, or customer-facing roles.
• Experience working directly with customers in a matrix organization.
• Familiarity with budgeting, forecasting, and commercial processes.
• Experience participating in cross-functional project teams.
• Ability to influence stakeholders and build consensus across functions.
• Strong customer advocacy mindset while balancing operational and financial priorities.
• Strong analytical and financial acumen with ability to interpret forecasts and contractual terms.
• Effective communicator with strong presentation skills.
• Ability to manage multiple priorities in a dynamic environment.
• Demonstrated problem-solving capability in complex scenarios.
• Strong organizational and project management skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook) and familiarity with reporting tools (Power BI, Smartsheet).
• Demonstrated commitment to Thermo Fisher’s 4-I values.

Nice To Haves

• MBA or advanced scientific degree preferred but not required.
• Laboratory, life sciences, plastics, or contract manufacturing industry experience preferred.

Responsibilities

• Serves as the internal customer advocate and strategic business leader for assigned accounts, balancing and driving alignment between the customer’s needs and Thermo Fisher’s priorities.
• Establishes and leads account governance frameworks including, KPI reporting, communication channels, and escalation pathways to improve execution and transparency.
• Develops and maintains strong business relationships by understanding the customer’s organization, supply chain structure, and commercial needs.
• Identifies customer decision-making structures and supports implementation and execution of MSAs and supply agreements.
• Ensures expected service levels are delivered and that required planning, technical, and commercial information is effectively exchanged between organizations.
• Leads Voice of Customer (VOC) engagement for assigned accounts and develops action plans to address feedback.
• Leads cross-functional alignment across Commercial, Operations, Finance, and Product Management to develop and execute account strategies and resolve complex business challenges.
• Facilitates regular business review meetings and ad hoc communications with customers.
• Ensures compliance with Manufacturing Supply Agreements (MSAs) and contractual commitments.
• Develops executive-level communications to convey performance, risks, and strategic opportunities.
• Supports negotiations of supply and quality agreements in collaboration with Commercial and site leadership, assessing financial and operational implications.
• Prepares and submits commercial proposals for additional products, services, specials, and customer-requested changes outside of standard scope.
• Ensures pricing updates, annual reviews, and contractual terms are implemented in compliance with MSAs.
• Leverages relationships with assigned customers to identify and drive incremental growth opportunities.
• Partners with Commercial and Product Management to assess and implement new business opportunities.
• Facilitates internal communication of new project requirements and supports customer engagements and site visits.
• Promotes site capabilities and portfolio strengths to expand share of wallet.
• Supports and oversees specials and custom product projects to ensure successful, on-time delivery.
• Participates on project teams responsible for commercial and operational alignment.
• Evaluates business performance and identifies technical or operational solutions to address process or supply challenges.
• Contributes to PPI and Operational Excellence initiatives.
• Participates in capital and process improvement projects representing Business Management.
• Leads customer-related initiatives (e.g., pricing projects, supply improvements, task forces) and drives to completion.
• Ensures customer demand forecasts are accurately represented in the SIOP process and reflected in long-term planning models.
• Supports development of annual revenue budgets and monitors performance against targets.
• Identifies risks and opportunities within demand forecasts and collaborates with customers and internal teams to mitigate risk.
• Leads development of executive-level business cases, presentations, and strategic recommendations to influence senior leadership decision-making.
• Tracks revenue from projects, technical changes, and supplementary services.
• Partners with Commercial and Finance to address overdue invoices and resolve financial discrepancies.
• Ensures contractual milestones (pricing, payment terms, forecasting, etc.) are implemented appropriately.
• Supports margin improvement through pricing analysis and commercial strategy recommendations.
• Drives continuous improvement in forecast accuracy and overall portfolio profitability for assigned accounts.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees