Business Manager - Director - Technical Program Management

Morgan Stanley•Campus, IL

18h

About The Position

We’re seeking someone to join our CDRR Technology India CAO team team as a Business Manager, in Fraud Department. This role will support senior leadership by strengthening governance, enabling effective program execution, delivering high‑quality risk and performance reporting, and driving clear, consistent stakeholder communications. The successful candidate will operate in a fast‑paced, highly collaborative environment and play a key role in ensuring transparency, discipline, and operational excellence across the India CDRR organization. In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is Director position that oversees and leads the execution of multiple projects and/or programs, working closely with cross-functional teams to ensure alignment with business objectives. Includes program management and related project support roles. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. What you’ll do in the role: Business Operations & Governance Support the India CAO agenda for CDRR Technology, covering employee, workplace, risk, and core operational initiatives Drive a strong execution and governance cadence by tracking commitments, dependencies, risks, and delivery milestones Manage day‑to-day execution while maintaining a strategic focus on efficiency, scalability, and long‑term sustainability Stakeholder & Senior Management Engagement Act as a central coordination point across Technology, Risk, Workplace, and partner teams Own the preparation of management and executive‑level presentations, enabling effective leadership decision‑making Proactively identify issues and risks, supporting escalation and resolution through established governance forums PMO, Metrics & Transparency Track and report on initiatives using defined metrics, dashboards, and milestones Provide clarity on complex initiatives through structured reporting and concise, executive-ready communication Support audit‑ready documentation and adherence to consistent execution and reporting standards Automation & Process Improvement Identify opportunities to automate manual processes and improve operational efficiency Build and maintain dashboards, workflows, and automation solutions in partnership with stakeholders Contribute to a culture of continuous improvement, scale, and operational excellence within the organization Cross‑Functional & Ad‑hoc Initiatives Support short‑term, high-impact initiatives across the CDRR and broader Technology organization Gain exposure to diverse operating models, problem statements, and leadership approaches. What you’ll bring to the role: Experience in Business Operations, PMO, COO, or CAO-aligned roles within a multinational organization Hands-on experience with dashboarding tools such as Power BI or Tableau Strong analytical, structured problem-solving, and project management skills Advanced proficiency in Microsoft Excel and PowerPoint Strong written and verbal communication skills with senior stakeholder exposure Ability to anticipate risks, flag issues early, and operate with high integrity Nice to Have Experience in the BFSI industry, particularly within Technology, Risk, or Operations environments WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society. What We Do

Requirements

Experience in Business Operations, PMO, COO, or CAO-aligned roles within a multinational organization
Hands-on experience with dashboarding tools such as Power BI or Tableau
Strong analytical, structured problem-solving, and project management skills
Advanced proficiency in Microsoft Excel and PowerPoint
Strong written and verbal communication skills with senior stakeholder exposure
Ability to anticipate risks, flag issues early, and operate with high integrity

Nice To Haves

Experience in the BFSI industry, particularly within Technology, Risk, or Operations environments

Responsibilities

Support the India CAO agenda for CDRR Technology, covering employee, workplace, risk, and core operational initiatives
Drive a strong execution and governance cadence by tracking commitments, dependencies, risks, and delivery milestones
Manage day‑to-day execution while maintaining a strategic focus on efficiency, scalability, and long‑term sustainability
Act as a central coordination point across Technology, Risk, Workplace, and partner teams
Own the preparation of management and executive‑level presentations, enabling effective leadership decision‑making
Proactively identify issues and risks, supporting escalation and resolution through established governance forums
Track and report on initiatives using defined metrics, dashboards, and milestones
Provide clarity on complex initiatives through structured reporting and concise, executive-ready communication
Support audit‑ready documentation and adherence to consistent execution and reporting standards
Identify opportunities to automate manual processes and improve operational efficiency
Build and maintain dashboards, workflows, and automation solutions in partnership with stakeholders
Contribute to a culture of continuous improvement, scale, and operational excellence within the organization
Support short‑term, high-impact initiatives across the CDRR and broader Technology organization
Gain exposure to diverse operating models, problem statements, and leadership approaches