Business Management Office Director - Truist Care Centers

Truist Bank • Winter Park, FL

14d

About The Position

Responsible for advancing Truist Care Centers’ strategic objectives through leadership in technology enablement, operational excellence, and organizational design. Oversees and drives execution of Care Center–specific programs and initiatives, ensuring alignment with enterprise priorities and delivering measurable outcomes. Provides accountability for projects ranging from tactical improvements to enterprise-level transformations impacting Care Center operations. Supports day-to-day business administration support to the TCC leadership team, and supports triage between TCC, TD&O, and LOB teams.

Requirements

• Undergraduate degree in either business, marketing, finance or equivalent degree.
• At least 10 years of experience in Financial/P&L management, vendor management, or IT workforce management
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
• Demonstrated leadership in the implementation of complex programs and projects.
• Ability to bring clarity to ambiguous assignments.
• Demonstrated executive level verbal and written communication skills.
• Superior working knowledge of business matters, finance, planning, and forecasting.
• Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project)

Nice To Haves

• Advanced degree in a relevant field of work (e.g., MBA). PMP and/or PgMP
• Experience in enterprise technology organizational leadership. Financial services technology experience highly beneficial
• Experience implementing large/complex initiatives across a matrix organization
• In-depth knowledge of management and planning systems theory and practical application to complex initiatives
• Experience with financial measurements and metrics
• Financial Services experience
• Knowledge of business unit’s mission and processes
• Experience implementing large/complex initiatives across a matrix organization
• Highly articulate
• Demonstrates executive presence

Responsibilities

• Provides thought leadership, organizational design, management and execution of an SLT-designated core function(s) or program(s).
• Directs and oversees financial management, organizational planning and design, planning and coordination of Enterprise Technology-wide program or programs.
• Directs organizational efforts to partner closely with LOB/function managers and subject matter experts to develop program design, plan, metrics and execution strategy.
• Partners to develop business cases and strategies for budgeting, planning, and tracking revenue and/or expense.
• Directs and oversees relationships with business owners and technology leads to support overall program needs.
• Ensures that program activities are on track to deliver appropriate ROI and enterprise benefits.
• Ensures implementation and oversight of appropriate risk management plans for program initiatives in area of responsibility.
• Monitors and challenges performance of current systems and processes. Identifies and advocates for solutions designed to deliver value and mitigate risk as appropriate.
• Leads multiple teams of internal and/or external resources to execute on vertical targets.
• Analyzes and collectively manages variances to the program plan and overall portfolio and makes recommendation and/or creates action plan to mitigate negative variances or to resolve issues.
• Articulates overall performance of multiple programs and initiatives via dashboard reporting for use by key executives.
• Define and partner across all delivery leads and LOB CDO the workforce resource strategy, talent strategy and location strategy.
• Define and coordinate the workforce hot spot resource program to meet the regulatory obligiations of workforce strategy and management across the team.
• Define, consolidate and report on the workforce metrics and reporting.
• Manage and coordinate the resource approval process in coordination with finance and the RAC.
• Partner across the teams to define and scope projects and complete RFPs to contractually execute on those program across Truist.
• Partner across the leadership team to define and execute on the Data, Analytics, AI, Gen AI and Technology strategy for Truist.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees