Business License Manager of Client Service

Corptax•Wilmington, DE

12d

About The Position

A business license manager oversees the day-to-day operations of a business licensing department, supervising staff, managing the issuance and renewal of licenses, and ensuring alignment with Key Performance Indicators. Key duties include managing inventory, budget, handling customer service, and maintaining accurate records. Key Responsibilities Strategic Planning: Understand and own the mission, strategy, and roadmap to align with organizational goals. Team Leadership: Lead, mentor, and develop a team of high performing contributors fostering productivity, collaboration, and dedication to a fierce client spirit. Cross-Functional Collaboration: Work closely with Market, Technology, Product and other CLS teams from ideation to launch and beyond. Performance & Monitoring: Help define, measure, and maintain Key Performance Indicators (KPIs) to track the success of individuals and team goals. Monitor team performance and conduct performance reviews Handle customer complaints and address escalations with clients Design and implement process and operational policies Full spectrum of employee management, development, and training Motivate team members to achieve objectives Discover training needs and providing coaching Listen to team members' feedback and resolve any issues or conflicts Recognize high performance and rewarding accomplishments Ensure the highest levels of productivity, service, and client satisfaction levels Organize team-building activities

Requirements

3 years of leadership experience, preferably in a customer service industry
A proven history of successfully mentoring and developing employees
In-depth knowledge of developing and utilizing performance metrics
Proficiency with MS Office, especially Excel
Tremendous written and verbal communication skills
Organizational and time management skills
Decision-making skills
Excellent change management skills
Strong analytical and problem-solving skills
Attention to detail

Responsibilities

Oversee day-to-day operations of a business licensing department
Supervise staff
Manage the issuance and renewal of licenses
Ensure alignment with Key Performance Indicators
Manage inventory
Manage budget
Handle customer service
Maintain accurate records
Strategic Planning
Team Leadership
Cross-Functional Collaboration
Performance & Monitoring
Monitor team performance and conduct performance reviews
Handle customer complaints and address escalations with clients
Design and implement process and operational policies
Full spectrum of employee management, development, and training
Motivate team members to achieve objectives
Discover training needs and providing coaching
Listen to team members' feedback and resolve any issues or conflicts
Recognize high performance and rewarding accomplishments
Ensure the highest levels of productivity, service, and client satisfaction levels
Organize team-building activities