Business Intelligence Specialist
About The Position
Stefanini Group is hiring! Stefanini is looking for a Business Intelligence Specialist, Dearborn, MI (Onsite) For quick apply, please reach out Saurabh Kapoor at 248-582-6559/[email protected] We are looking for Business Intelligence Specialist who will assist in improving the service offering of PC Renewal and asset management via ServiceNow. This role will be part of the PC Renewal Service Management and User Experience team, dedicated to supporting global customers. This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers' mission-critical objectives.
Requirements
- 5+ years of experience in Business Intelligence, Business Analytics.
Responsibilities
- Develop and implement ticketing/metrics dashboards via native ServiceNow capabilities or via Power Bi and Qlik Sense to convey current statuses and SLA adherence to the service team and management.
- Collaborate with functional teams and contribute to process improvement and documentation.
- Assist with best practices to continually improve PC Renewal service operations associated within the ServiceNow platform as it relates to the PC Renewal business.
- Ensure global alignment for ITSM practices within the ServiceNow platform.
- Assist with the training of Planning and Operational staff.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
