Business Intelligence Data Analyst

SimplePractice

2d•$100,000 - $125,000

About The Position

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Recognized by MedTech Breakthrough as the Best Practice Management Solution Provider in 2024 and the Digital Health Awards in 2023, SimplePractice is proud to pave the future of health tech. We are looking for a skilled and analytical Business Intelligence Data Analyst with 3+ years of experience to join our Customer Success team. In this role, you will turn data into insights to drive decisions, improve customer outcomes, and help scale our Customer Success operations. Your expertise in SQL and data storytelling will be key to identifying trends, supporting key initiatives, and building impactful dashboards and reports.

Requirements

A bachelor's degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field (Masters degree preferred) .
6+ years of experience in a data analyst, business intelligence, or related role
Advanced SQL skills and experience working with relational databases
Hands-on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI)
Strong analytical thinking and ability to distill complex data into clear insights
Experience working with or supporting Customer Success, Customer Experience, or similar customer-facing teams
Excellent communication and stakeholder management skills
Ability to work independently and manage multiple priorities in a fast-paced environment

Nice To Haves

Experience with customer lifecycle analysis
Familiarity with dbt, Snowflake, or cloud data warehouses

Responsibilities

Partner with Customer Success leadership to define, track, and analyze key performance indicators (KPIs)
Build and maintain SQL-based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, PowerBI)
Translate business needs into analytical frameworks and actionable insights
Monitor and report on customer engagement, retention, onboarding, and different channel (phone, chat, email) support metrics
Collaborate cross-functionally with Product, Engineering and Data Engineering teams to access and model relevant data
Ensure data accuracy, integrity, and consistency across reporting sources