The Lifetime Value Co.-posted 3 months ago
Entry Level
101-250 employees

The Lifetime Value Co. is looking for an Analyst to join our growing team to influence strategy and improve decision making throughout the company. We are looking for self-starters who attack business problems with curiosity and effectively navigate gray space to deliver results. In this remote-friendly role, you will be expected to challenge the status quo and use data to formulate recommendations that improve the business. You must be able to effectively communicate those insights and drive results across the organization, at all levels. The ideal candidate is comfortable working with complex datasets using SQL and BI tools and is thoughtful and creative when solving data problems and designing data visualizations. Our team is driven, passionate, creative, energetic, and fun. We love to challenge each other by asking difficult questions and collaborating to solve problems together.

  • Influence business and product strategy through data-driven insights
  • Work with the customer service team to analyze and implement business practices to maximize efficiency and quality of customer care
  • Perform deep-dive analyses on customer service data, specifically telephony and IVR, and translate results into actionable business insights
  • Develop metrics relevant to the customer service areas and help teams to measure results
  • Create compelling visualizations and presentations to help tell the story of the customer experience
  • Present findings and make recommendations to management and stakeholders
  • Design dashboards and reports for partner teams in Looker
  • Create and maintain analytical presentation layers in our SQL database
  • Assist in building and refining models used to drive important business decisions
  • Bachelor’s degree in STEM, Finance, Economics, behavioral sciences, or similar quantitative field
  • 2+ years of relevant work experience, ideally as an analyst in customer care sector
  • Ability to tell a story using data, make actionable recommendations, and drive changes that improve the business
  • Strong knowledge of SQL and the desire to work with large, complex datasets
  • Strong business judgment and entrepreneurial drive
  • High attention to detail and ability to balance multiple priorities
  • Prior experience using Looker, Excel, Tableau, or other BI tools
  • Prior experience with subscription-business models, marketing-driven businesses, web analytics, and e-commerce payments
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