Business Intelligence Analyst Senior - Member Value

USAA • San Antonio, TX

10h • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Senior Business Intelligence Analyst focused on Member Value, you will be pivotal in elevating member experiences through comprehensive, end-to-end analytics. Your core responsibilities will involve transforming complex data into clear, actionable insights through advanced visualization and reporting techniques. You will uncover critical trends and patterns to drive higher member satisfaction and value, refine service strategies, and optimize performance. You will collaborate closely with business leaders to define key performance indicators (critical metrics) and reporting requirements. This role offers a unique opportunity to employ your analytical expertise, visualization skills, and reporting capabilities to shape the future of member experience with impactful, data-driven insights. Analyzes complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May participate in consultation to users and lead multi-functional teams to address business issues. Prototypes' solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Requirements

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related field; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of data & analytics experience OR a minimum of 4 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 6 years combined experience OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative field and 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.)
• Demonstrated experience in the identification of innovative ways to address moderately complex business problems and solutions.
• Advanced experience developing business work that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).
• Confirmed, expert ability to use or build business knowledge through substantial partnerships at the individual contributor, leadership, and EMG levels.
• Demonstrated expert-level interpersonal skills with the ability to deliver presentations to all levels of management.
• Demonstrated the ability to embed intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details.

Nice To Haves

• Prior U.S. military service or being a military spouse/domestic partner is highly valued.
• Extensive experience in designing, developing, and maintaining dynamic dashboards, insightful reports, and compelling data visualizations.
• Solid ability to work with data generated from various member touchpoints, including digital channels and contact centers, to understand the well-rounded member experience.
• Extensive experience with data visualization and business intelligence platforms such as Tableau is highly preferred
• Strong proficiency in SQL for data querying, extraction, and manipulation
• The ability to translate complex data into clear, actionable narratives and recommendations that drive significant change.

Responsibilities

• Leads and participates in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs.
• Applies an advanced understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection.
• Strategically partners and works with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices.
• Applies data visualization standard methodologies - often selecting the right data ‘tool for the job’ to identify and interpret trends or patterns while following standard Enterprise branding.
• Understands the value of prototyping, usability, and the end-user experience to enhance the impact of the final data visualization product (dashboard, report, insight, or analysis).
• Acts as a trusted data visualization advisor to the collaborator/end-user in order to drive business value.
• Provides system thinking to influence relevant data, information, and application architecture decisions.
• May serve as an Agile champion who is responsible for the methodology, execution, and team education on standard processes.
• May provide internal team leadership by providing guidance on business intelligence tools, techniques and processes.
• Actively participates in industry, COE, or other discipline-relevant groups/panels to stay ahead of industry trends and share standard methodologies with team.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees