Business Integrator

BD • Sparks, MD

191d • $66,600 - $109,900

About The Position

The Business Integrator role is directly responsible for integrating new initiatives into Customer Care by assisting with the development and implementation of business policies, work procedures, and response guidelines associated with business-related initiatives and projects, sales and marketing initiatives, and supply chain initiatives and projects applicable to Customer Care. This position functions as the liaison between Business Platforms and Customer Care to align and support the needs of the business with value-added activities. The role represents Customer Care in the support of Business Platforms, cross-functional department initiatives, and works with internal and external partners to provide Customer Care's expertise in process, systems, policies, etc., to ensure successful implementation of Business Initiatives.

Requirements

• College degree or 5+ years of experience in customer service or medical industry.
• 2+ years supervisory experience.
• Experience working in a virtual team dynamic preferred.
• Strong social skills.
• Advanced in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, PowerBI, and Outlook.
• Strong problem-solving ability - ability to break down complex problems into manageable components.
• Strong analytical, technical, and problem-solving skills.
• Strong team orientation.
• Strong time management skills and ability to multitask while working in multiple systems.
• Excellent communication skills (written and verbal).
• Ability to work with and maintain confidential information.
• Ability to resolve potentially stressful customer interactions.
• Excellent organizational skills.
• Strong JDE, SAP or similar ERP experience.
• Validated excellence in the continuous handling of meticulous detail.
• Comfortable interacting with many levels of management.
• Able to influence without authority.
• Good knowledge of supply chain practice in a manufacturing environment.
• Continuous and versatile learner.
• Self-motivated, self-directed, and able to work with minimal direction.
• Learning Agility.
• Confirmed leadership skills.
• Conflict resolution skills.

Responsibilities

• Primary point of contact for supported Business Units for new business endeavors, issue resolution, and CI projects within CCO and supported Business Units.
• Develop and maintain relationships with 3rd party vendors to support business needs.
• Develop and maintain customer contact business policies, work procedures, and response guidelines.
• Serve as SME and support for all product issues including discontinued products, recalls, back orders, new product launches, new platforms, acquisitions, and divestitures.
• Development, management, and execution of allocation strategy for respective business units.
• Demonstrate subject matter expertise in Customer Care processes and procedures that translate into the ability to influence collaborators at various levels within the organization.
• Identify opportunities to improve relationships with key business partners.
• Manage communications to all of Customer Care, Supply Chain, and Channel Management partners regarding current business processes.
• Daily collaboration and support of the team on processes within respective businesses.
• Provide new hire training specific to respective business needs.
• Support handling day-to-day activities of the team.
• Coach and train team members.
• Ensure adherence to regulatory (SOX, ISO, FDA, cMDR, etc.), business, and department guidelines, policies, and procedures.
• Manage Freight Collect process as it applies to all of Customer Care daily.
• Lead and participate in special projects.
• Participate and support Continuous Improvement projects and organization initiatives.
• Participate in strategy development for Strategic Account Team.
• Responsible for personal and professional development to maintain expertise and growth in areas of management, through training, networking, and professional affiliations.

Benefits

• Competitive salary range of $66,600.00 - $109,900.00 USD Annual.
• Opportunities for personal and professional development.
• Performance-based culture with rewards and recognition opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree