Business Intake Specialist

Davis Wright Tremaine LLP•Portland, OR

3d•$63,000 - $71,000•Remote

About The Position

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Business Intake Specialist to join our team in our Seattle, Portland, or Anchorage office(s). This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices. This position's primary tasks concern review and finalization of all new client and matter intake forms, analysis of the information submitted to accurately meet the standards and other requirements of established policies and procedures, and communication with end users. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

Requirements

5+ years’ experience performing general office work, which may include data entry, filing, working with office personnel, or other related duties
GED or High School Diploma
Demonstrated strong communication skills, both verbal and written, with all levels of a professional services organization
Strong interpersonal skills
Able to work in a fast-paced environment
Strong customer service, analysis, troubleshooting, problem solving, and follow-up skills
Strong attention to detail and quality control
Ability to work under pressure and meet deadlines
Strong time management skills
Ability to handle all stressful situations in a calm, composed manner
Ability to efficiently produce a high volume of detailed work, which may include long periods in front of a computer
Ability to accurately type 50+ wpm
Experience working with Microsoft Office

Nice To Haves

BA/BS or substantial industry work experience preferred
Experience working with document management software preferred

Responsibilities

Process all data entry for new client and new matter requests ensuring accuracy and compliance with firm’s data entry standards, meeting the published service level agreement
Audit all data entry for new client and new matter requests ensuring accuracy and compliance with firm’s data entry standards, meeting the published service level agreement
Maintain standards for data entry from all sources and ensure compliance with policies and procedure; communicate with clarity to all users regarding issues arising from data entry and educate them as necessary
Update client and matter data ensuring accuracy and compliance with the firm’s data entry standards, meeting the published service level agreement
Assist in answering questions from attorneys and other legal staff, Accounting and other Information Governance staff
Contribute as needed to the information bank for client specific requirements
Assist in updating matters for departing attorneys as assigned. This includes updating attorney information and closing matters
Monitor Business Intake Inbox and fulfill requests as assigned, including, but not limited to, updating Client and/or Matter Address and Contact information, and reporting status of intake requests.
Assist with other administrative tasks; provide back up to others in the Information Governance department and perform other responsibilities as assigned