Business Insurance Sr. Client Manager

Marsh & McLennan Companies • Huntsville, AL

123d

About The Position

As a Business Insurance Sr. Client Manager at Marsh McLennan Agency (MMA), you will partner effectively with the Producer by anticipating their sales support needs and collaborate with them to accomplish overall production, retention, and growth goals. You will handle all account management responsibilities including billing, policy changes, agency management system updates, and answering coverage questions. Your role will involve providing coverage analysis and risk management recommendations, completing applications, preparing submissions, negotiating coverage and pricing, and preparing proposals. You will manage the full life cycle renewal process and handle cancellations in a timely and accurate manner. Building effective relationships with clients and carriers to drive retention will be key, as well as resolving accounting discrepancies as appropriate. You will assist with policy-checking and keep up to date on rates, forms, and coverage changes, executing activities relating to the public, clients, and carriers to avoid and eliminate issues involving potential errors and omissions.

Requirements

• 7+ years insurance experience in an agency or brokerage environment focusing on middle market clients
• 5+ years demonstrated knowledge of Property & Casualty Insurance
• High School Diploma required and Bachelor's Degree in related field or equivalent work experience is preferred, designations encouraged
• Effective negotiation skills and placement process management expertise
• Property & Casualty License
• Extensive knowledge of how insurance products are utilized and administered
• Extensive knowledge of markets and marketing techniques
• Proficiency with agency management software (Sagitta, Image Right)
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

Responsibilities

• Partner effectively with the Producer by anticipating their sales support needs
• Collaborate with the Producer to accomplish overall production, retention, and growth goals
• Handle all account management responsibilities including billing, policy changes, agency management system updates and answer coverage questions
• Provide coverage analysis and risk management recommendations, complete applications, prepare submissions, negotiate coverage and pricing, and prepare proposals
• Timely and accurate management of the full life cycle renewal process partnership and handling of cancellations
• Maintain proper level of communication and builds effective relationships with clients and carriers to drive retention
• Resolve accounting discrepancies as appropriate
• Assist with policy-checking and keep up to date on rates, forms, and coverage changes
• Execute activities relating to the public, clients and carriers to avoid and eliminate issues involving potential errors and omissions

Benefits

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree