Business Instructor

MetLife • Raleigh, NC

294d • $62,000 - $83,000

About The Position

The Business Instructor position involves assessing learning needs, updating curricula, and developing assessments to enhance service quality and production output within processing units. The instructor acts as a subject matter expert in operational procedures and proprietary applications, delivering training in both classroom settings and through on-the-job coaching. Responsibilities include researching training requirements, designing curricula, and developing metrics to assess training effectiveness. The role requires the instructor to stay current on company procedures and industry trends, and to facilitate continuous improvement in training programs.

Requirements

• 3-5 years relevant business experience in training and/or curriculum development or 2 years MetLife Call Center coaching and training experience.
• High School diploma.

Nice To Haves

• Bachelor's degree preferred.
• Call Center experience.

Responsibilities

• Establish and promote an effective adult learning environment.
• Provide comprehensive training for new hire employees and refresher training for existing employees.
• Administer assessments and collect results to validate training effectiveness.
• Provide group and individualized instruction using appropriate delivery methods.
• Research and develop new techniques to improve training effectiveness.
• Review company and industry-related topics to stay current.
• Facilitate continuous improvement of training in partnership with Learning & Development.
• Identify training needs through attendance at business meetings and other means.
• Prepare for training classes, including overseeing logistics and materials.
• Deliver in-person training at an approved MetLife Campus.

Benefits

• Comprehensive health plan including medical/prescription drug and vision, dental insurance.
• No-cost short- and long-term disability.
• Company-paid life insurance and legal services.
• Retirement pension funded entirely by MetLife and 401(k) with employer matching.
• Group discounts on voluntary insurance products.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave and volunteer time off.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED