Business Insights and Operations Director #2025530

World Relief-posted 10 days ago
$95,000 - $105,000/Yr
Full-time • Director
Towson, MD
1,001-5,000 employees
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World Relief is seeking a Director of Business Insights & Operations. This new role will lead a team of analytics and CRM admin professionals to streamline and bring efficiencies to Advancement’s business intelligence, budgeting, and marketing/fundraising technology stack. This role will lead and elevate the Advancement division’s budget, revenue and technology insights to ensure leadership makes data-informed decisions. This role will also guide division leadership in what technology optimizations and investments are needed to support exponential private revenue growth over the next three years+. The Director of Business Insights & Operations will report to the Senior Director of Advancement Operations.

  • Provide leadership for Advancement’s tech-stack, business intelligence, analytics and budget function.
  • Provide data-driven, research-based business intelligence recommendations for key strategies and decisions.
  • Set and direct the strategy for the Business Insights and Operations unit.
  • Build, lead, and manage the Business Operations team of analysts and system administrators to execute the unit’s strategy.
  • Establish team charter, refine roles and responsibilities, and communicate role expectations across the organization.
  • Lead on strategic initiatives within Advancement and in partnership with World Relief’s IT and finance teams.
  • Manage budget for Business Operations unit and build business cases for new technology investments for leadership consideration.
  • Accountable for reporting processes and associated visualization tools & dashboards.
  • Responsible for reporting to Advancement and Executive leadership.
  • Accountable for accurate requirements documentation, backlogs, development & testing processes, and data quality processes.
  • Establish constituent data quality and data governance policies and procedures.
  • Ensure the organization complies with all relevant legal and regulatory requirements.
  • Lead the division’s budgeting, financial planning, and resource allocation in alignment with organization’s financial policies to ensure financial health and sustainability.
  • Collaborate with Advancement leadership to ensure the division meets deadlines with proper planning and preparation.
  • Build consensus around future needs for business intelligence & analytics throughout the organization.
  • Develop phased roadmaps for Advancement-related technology & analytics products and tools in partnership with IT and Finance.
  • Stay on top of trends in AI use for non-profits
  • Responsible for Advancement’s data-related policies, standards, business processes, and tools.
  • Assess and inform AI policies in relation to fundraising and marketing needs.
  • Analyze business processes to identify areas for improvement and then develop and implement strategies to optimize workflows and enhance productivity.
  • Develop processes that bring clarity and prioritization to executing requests for reporting, analysis, tech integration, new users, system updates, etc.
  • Ensure Advancement division tech users are consistently trained and equipped to use latest updates across platforms
  • Interview, hire, and onboard new staff.
  • Coordinate team workload, prioritization, and output.
  • Lead regular 1:1s, performance reviews, team meetings, etc.
  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
  • Training in business intelligence, data analytics, and reporting. Experience with Raiser’s Edge NXT, Luminate Online, Hubspot and PowerBI reporting strongly preferred.
  • Experience working with remote teams, including across cultures.
  • Ability to successfully manage, motivate, mentor, and retain skilled system administration, business intelligence and analytics staff.
  • Ability to convey technical information and data insights to non-technical staff.
  • Experience with CRM transitions preferred.
  • Ability to extract, transform, load, and visualize data from various data sources.
  • Training in data hygiene and data quality techniques.
  • Knowledge of data analytics techniques.
  • Knowledge of data visualization best practices.
  • Knowledge of non-profit finance requirements.
  • Knowledge of US and global data privacy regulations.
  • Passion for welcoming refugees and guiding them on a path to belonging in local communities.
  • Commitment to the values and mission of World Relief, including a personal Christian faith.
  • Bachelor’s degree and at least 10 years of escalating professional experience required, ideally with enterprise data systems and international not-for-profit organizations.
  • At least 3 years in senior leadership role with personnel management experience.
  • World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees
  • World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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