Client360 - Business Initiatives Manager– Vice President

JPMorgan Chase & Co.•New York, NY

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. We foster a collaborative environment where your ideas drive progress, and your growth is our priority. As part of Client360, you’ll help unify client data and deliver enterprise-wide insights, supporting business transformation and operational excellence As a Product Manager in Data, Digital & AI, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You act as the voice of the customer, developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide successful launches, gather crucial feedback, and ensure toptier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Strong knowledge of business process improvement, strategic planning, and data analytics.
Experience supporting change and managing stakeholders across multiple functions.
Understanding of business integration techniques, data governance, regulatory compliance, and operational risk management.
Customer-centric mindset with ability to prioritize and deliver stakeholder needs.
Experience working with cross-functional teams to drive business innovation.
Bachelor’s degree in Business, Data Science, or a related field
Strong communication and interpersonal skills, able to present complex concepts to technical and non-technical audiences.
Experience with emerging technologies and best practices in business analytics and CRM.

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Experience in business process management, CRM systems, or related fields within a financial institution.
Advanced degree
Experience in ensuring customers and stakeholders are engaged and positive about delivered initiatives

Responsibilities

Develop a product strategy and vision that delivers value to customers
Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
Support the development and execution of business initiatives for Client360 Transformation, ensuring alignment with organizational goals.
Participate in planning, execution, risk management, and delivery of business programs focused on process improvement and operational efficiency.
Coach and mentor junior team members on best practices in business analysis and stakeholder engagement.
Collaborate with engineering, operations, and business teams to maintain and enhance processes and platforms.
Assist in establishing and monitoring key performance indicators to ensure measurable business value.
Leverage analytics, including machine learning and AI, to derive actionable business insights.
Understand internal team needs and anticipate future requirements, collaborating across Markets, Payments, Global Banking, and Private Bank