Provides governance and risk leadership for Consumer and Small Business Banking (CSBB) governance business unit. Works with business and risk partners to assess emerging risks and issues across CSBB products, systems, and business owners. Works with relative business owners to ensure adequate remediation activities occur, including redress. Assist with the aggregation, integration, correlation, and reporting for aligned CSBB governance business unit. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Serves as Subject Matter Expert throughout lifecycle of all risk engagements within their assigned business unit. Performs or supports walkthroughs on key business processes and systems. Partners with business owners on required process changes including assisting with the creation and dissemination of training materials, teammate tools (EUC), and ensures proper updates to formal policy and process documents. Supports internal project-based initiatives using business and risk SME knowledge to assist in the development of roadmaps, technology solutions, prioritization of issue remediation plans, other temporary project-based work as assigned. Lends subject matter expertise to assist in the development of ongoing monitoring for CSBB product processes. Assists in the trend analysis of both issues and complaints and shares insights with leadership. Responsible for intake and tracking of issue remediation activities, including collection for evidence packages. Partners with business owners to resolve identified opportunities or drive forward change required by regulator or auditor findings and recommendations. Works with leadership to escalate identified risks, control gaps, and efficiency opportunities to the appropriate groups. Maintains comprehension of regulatory or governing body rules, related business requirements, and applicability to their assigned products. May mentor other business governance teammates.
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees