Business Governance Senior Specialist

Truist • Charlotte, NC

4d

About The Position

Works with business, technology, and risk partners to assess emerging risks and issues across Consumer and Small Business Banking (CSBB) products, systems, and business owners. Works with relative business owners to ensure adequate risk remediation activities occur, including redress. Responsible for driving toward DCXM strategic objectives providing risk oversight and accountability for DCXM wide projects/programs of varying size including transformational initiatives. Supports audit and exam engagements including coordination of responses and evidence collection. Required skills are strong program/project management and risk management. Experience in managing multiple priorities, facilitation and collaboration skills communicating with various stakeholders, and the ability to coordinate highly visible initiatives and drive execution. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. • Serves as Subject Matter Expert throughout lifecycle of all risk engagements within their assigned business unit. Supports internal project-based initiatives using business and risk SME knowledge to assist in the development of roadmaps, technology solutions, prioritization of issue remediation plans, and other temporary project-based work as assigned. Works with business, technology, and risk partners to ensure proper monitoring is established to prevent issues from resurfacing. Performs or supports walkthroughs on key business processes and systems. Lends subject matter expertise to assist in the development of ongoing monitoring for CSBB product processes. • Assesses business unit and enterprise-wide strategic priorities to determine impact to inflight remediations and leverages subject matter expertise to assess risk impacts to current state system and processes. Consults closely with Risk Advisory teams throughout change initiatives to ensure change has been adequately assessed prior to moving to production. May support risk identification and mitigation planning for Enterprise Change Risk Assessments relating to medium to large change initiative projects. • Leads issue remediation for business unit. Responsible for intake and tracking of Issue remediation activities and collection of evidence packages. Responsible for collection and submission of monthly Issue status updates and overall Issue Management monitoring. Partners with the platform leaders, business leadership, technology, channel and operational teams to ensure planned solutions meet the requirements of each issue remediation. Works with business, technology, and risk partners to navigate roadblocks as it pertains to successful delivery of issue remediation or client redress. • Support all risk management program requirements from the RMO to ensure consistency in execution, documentation, and supplemental training for DCXM teammates where needed. • Coordinates or leads the research and development of responses or evidence collection for audits, exams, and reviews. Partners with Business Process Governance team to resolve identified opportunities or drive forward change required by regulator or auditor findings and recommendations. • Leads business owners through identification of required process changes including assisting with the creation and dissemination of training materials, teammate tools (EUC), and ensures proper updates to formal policy and process documents. • Performs trend analysis of both issues and complaints and shares insights with leadership. • Works with leadership to escalate identified risks, control gaps, and efficiency opportunities to the appropriate groups. • Maintains comprehension of regulatory or governing body rules, related business requirements, and applicability to their assigned products.

Requirements

• Bachelor’s degree in Accounting, Business, Finance or related field, or equivalent education and related training
• 8+ years of progressive experience in a financial institution with emphasis on risk management or equivalent work experience and training
• Knowledge of industry-related regulatory requirements.
• Advanced knowledge of operational and other non-financial risks.
• Ability and willingness to learn and adapt to change and competing priorities
• Strong written and verbal skills
• Solid problem solving skills in complex environments; Ability to influence change
• Excellent time management and organizational skills with the ability to operate without close supervision on day-to-day decisions; Capable of handling multiple projects concurrently
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Ability to travel, occasionally overnight

Nice To Haves

• Master’s degree in Finance or Business, or equivalent education and related training.
• Consulting experience at a corporate level
• Knowledge of financial, accounting, and reporting systems
• Professional designation related to risk management or field of assigned business unit(s)
• Consumer and small business banking experience.

Responsibilities

• Serves as Subject Matter Expert throughout lifecycle of all risk engagements within their assigned business unit.
• Supports internal project-based initiatives using business and risk SME knowledge to assist in the development of roadmaps, technology solutions, prioritization of issue remediation plans, and other temporary project-based work as assigned.
• Works with business, technology, and risk partners to ensure proper monitoring is established to prevent issues from resurfacing.
• Performs or supports walkthroughs on key business processes and systems.
• Lends subject matter expertise to assist in the development of ongoing monitoring for CSBB product processes.
• Assesses business unit and enterprise-wide strategic priorities to determine impact to inflight remediations and leverages subject matter expertise to assess risk impacts to current state system and processes.
• Consults closely with Risk Advisory teams throughout change initiatives to ensure change has been adequately assessed prior to moving to production.
• May support risk identification and mitigation planning for Enterprise Change Risk Assessments relating to medium to large change initiative projects.
• Leads issue remediation for business unit.
• Responsible for intake and tracking of Issue remediation activities and collection of evidence packages.
• Responsible for collection and submission of monthly Issue status updates and overall Issue Management monitoring.
• Partners with the platform leaders, business leadership, technology, channel and operational teams to ensure planned solutions meet the requirements of each issue remediation.
• Works with business, technology, and risk partners to navigate roadblocks as it pertains to successful delivery of issue remediation or client redress.
• Support all risk management program requirements from the RMO to ensure consistency in execution, documentation, and supplemental training for DCXM teammates where needed.
• Coordinates or leads the research and development of responses or evidence collection for audits, exams, and reviews.
• Partners with Business Process Governance team to resolve identified opportunities or drive forward change required by regulator or auditor findings and recommendations.
• Leads business owners through identification of required process changes including assisting with the creation and dissemination of training materials, teammate tools (EUC), and ensures proper updates to formal policy and process documents.
• Performs trend analysis of both issues and complaints and shares insights with leadership.
• Works with leadership to escalate identified risks, control gaps, and efficiency opportunities to the appropriate groups.
• Maintains comprehension of regulatory or governing body rules, related business requirements, and applicability to their assigned products.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees