Business Execution Lead

Shell • Houston, TX

1d • $115,000 - $173,000

About The Position

We are looking for a highly motivated individual with a genuine interest in energy, technology, and a passion to deliver products for a growing company. The Business Execution Lead is a critical technical and operational role, serving as the subject matter expert for the billing platform and its supporting processes. This role is responsible for ensuring the stability, scalability, and ongoing evolution of billing capabilities that support daily operations, commercial growth, and regulatory obligations. Reporting to the Commercial Operations Manager, the role works closely with Operations, Pricing, Sales, Risk, Settlements, and Technology to translate business requirements into well-defined system solutions and process improvements. Acting as the primary bridge between business teams and IT delivery, the Business Execution Lead ensures that enhancements to the billing platform are thoughtfully prioritized, thoroughly designed, and successfully implemented with minimal disruption to operations. This role is hands-on, detail-oriented, and well suited for an individual who combines deep system knowledge with strong execution discipline and the ability to perform effectively under pressure.

Requirements

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
• Bachelor’s degree in business, operations, information systems, or a related field; Master’s degree preferred
• At least 10+ years of experience in retail energy operations, with deep exposure to billing systems, system integrations, conversions, and operational process design
• Expert-level knowledge of the Excelergy Revenue Manager billing platform, including configuration, billing logic, and operational dependencies
• Strong understanding of retail energy market structures and settlement processes across CAISO, ERCOT, ISONE, PJM, MISO, and NYISO
• Working knowledge of regulatory, legislative, and utility requirements in competitive retail markets and their operational impacts
• Demonstrated ability to translate business and regulatory requirements into system and process solutions in partnership with Technology teams
• Experience supporting product launches or pricing changes, ensuring operational and billing readiness
• Strong analytical and problem-solving skills, with the ability to diagnose complex system and process issues and recommend practical solutions
• Ability to manage multiple priorities simultaneously in a fast-paced environment, including urgent operational issues
• Strong written and verbal communication skills, with the ability to clearly document requirements and communicate impacts to diverse stakeholders
• High attention to detail and strong discipline, particularly in environments where accuracy and timeliness are critical
• Proficiency in Microsoft Office tools; advanced Excel skills preferred
• Proficiency in Microsoft Power Platform tools; Power Automate skills preferred
• Ability to comply with company policies and procedure

Responsibilities

• Serve as the functional and technical subject matter expert for the billing platform, with deep understanding of system capabilities, configuration, data flows, and downstream impacts
• Own the identification, definition, and prioritization of billing-related enhancements and fixes in partnership with Retail Operations leadership
• Partner with Pricing and Sales teams to operationalize new products and offers, ensuring accurate billing, settlement readiness, and alignment with market rules
• Translate complex business requirements into clear functional specifications and implementation plans for Technology teams
• Lead cross-functional initiatives related to billing stability, enhancements, regulatory changes, and operational improvements
• Evaluate system and process impacts related to risk, settlements, and compliance, ensuring changes are implemented with appropriate controls and testing
• Coordinate closely with IT delivery teams throughout the solution lifecycle, including design, build, testing, deployment, and post-implementation validation
• Support daily operations by investigating system issues, identifying root causes, and driving timely resolution of defects impacting billing, settlements, or customer experience
• Drive change management activities related to billing system updates, including documentation, stakeholder communication, and operational readiness
• Establish and apply consistent frameworks for process improvement, automation opportunities, and continuous optimization
• Other duties as assigned

Benefits

• insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs
• company pension plan and a 401(k) plan
• Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents
• short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance
• financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives
• flexible working hours, and the possibility of remote/mobile working
• competitive starting salary and annual performance related salary increase
• paid parental leave, including for non-birthing parents
• wide range of training and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level