Business Excellence Team Lead

Sagility

14d•$19 - $21•Remote

About The Position

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Team Leader – Business Excellence (BE) drives end-to-end performance improvement across aligned businesses by leading improvement initiatives, recommending process redesign solutions, and embedding quality governance. The role partners closely with Operations, and cross-functional leaders to collect and analyze data, execute transformation roadmaps, and deliver measurable business impact through structured CI methodologies.

Requirements

Excellent communication, analytical, problem-solving, adaptability, interpersonal skills, business process knowledge, and attention to detail.
Highly-focused, detail-oriented, client-centric; able to set/meet deadlines and manage time effectively.
Ability to work independently and in highly collaborative settings; thrive in fast-paced environments.
Ability to effectively present information to internal/external stakeholders; mentor/coach teams; take initiative with a CI mindset; foster customer service and professionalism.
High proficiency in Microsoft Office (Outlook and MS Office suite – Word, Excel, PowerPoint, Forms)
Excel (Advanced): PivotTables, V & H/XLOOKUPs, formulas, conditional formatting, data validation, charting, slicers; comfort with building KPI scorecards and project trackers.
PowerPoint (Intermediary): Smart charts/tables, animation for process flows, reusable templates, slide hygiene; ability to convert analyses into compelling narratives for leadership.
Bachelor’s degree preferred (Business, Operations, Engineering, or related field).
2–3 years in a team-leading capacity (or equivalent progression).
Experience quality audits and working with call recording systems like Verint, Nice.
Use structured problem solving and RCA for solutions and process improvement.
Ensure process documentation (SOPs, quality plans, control plans) is current; perform periodic effectiveness audits.
Network internally/externally to exchange learnings and good practices.

Nice To Haves

Familiarity with Power BI/Tableau for visualization.
Lean Six Sigma Green Belt or higher: Basics of Operational Quality (BOQ)

Responsibilities

Drive improvement projects across the program / LOB; redesign processes aligned to improvement plans.
Work closely with Operations to collect data, assess current-state performance, and prioritize root-cause actions.
Provide innovative leadership to improve quality and performance; ensure systematic problem solving and RCA.
Monitor and audit deployed processes for effectiveness and efficiency; track sustainment CPIs/KPIs.
Design and implement reports to identify patterns/trends in quality issues; provide quantifiable data for all quality judgments.
Build executive-ready dashboards and scorecards that show baselines, targets, deltas.
Communicate overall process-improvement performance to all relevant internal stakeholders.
Be accountable for generating tangible business impact (e.g., cost, quality, speed, customer experience).
Lead Quality meetings; call calibrations, expand knowledge (seminars, current quality issues); host and support quality audits.
Coach and develop analysts through structured feedback.
Create compelling executive presentations that tell the performance story using clear visuals and narrative.