Business Escrow Services Associate

Western Alliance Bank • Washington, DC

23h • $70,000 - $85,000 • Remote

About The Position

As the Business Escrow Services Associate, you will be part of the Business Escrow Services team and provide day-to-day support for internal and external clients. You will work closely with the BES internal departments to deliver accurate, timely, and outstanding service to our clients. Manage incoming telephone and email inquiries for securityholder questions pertaining to technology log-in and the online document execution process May assist Payment Execution Team in callback verifications for any wire details needed May assist in initiating payments to shareholders or clients Research and understand return payments, collect updated payment instructions and reissue Gain familiarity with daily reconciliation, quarterly interest releases and invoicing to assist when primary associate is out of office Research and respond to securityholder questions, update payment processing and promptly resolve client issues Support Relationship Managers by acting as a solicitation liaison directly with counsel to update securityholder records and create solicitation status reports Serve as the lead point for reviewing Executed Agreements received from counsel for completeness and accuracy Taking lead with communicating inaccuracies and perform follow-up to ensure corrections are complete Technology setup for new Escrow and Paying Agent deals and adding external client access to the Gateway Client Portal Review and create tickler reminders for actionable items listed in executed agreements

Requirements

• Bachelor’s degree in a relevant field from a four-year college or university and two (2) years of experience or an equivalent combination of education and relevant work experience in escrow and paying agent roles such as:
• Familiarity with escrow agreements
• Familiarity with legal documentation and entity structures
• Experience providing escrow agreement feedback to attorneys.
• Intermediate knowledge of spreadsheets and data mining/gathering.
• Intermediate computer skills including Microsoft office.
• Demonstrate an understanding of financial markets and trends.
• Strong speaking and writing skills for internal and external audiences.
• Must be detailed oriented and adhere to time-sensitive tasks.

Responsibilities

• Manage incoming telephone and email inquiries for securityholder questions pertaining to technology log-in and the online document execution process
• May assist Payment Execution Team in callback verifications for any wire details needed
• May assist in initiating payments to shareholders or clients
• Research and understand return payments, collect updated payment instructions and reissue
• Gain familiarity with daily reconciliation, quarterly interest releases and invoicing to assist when primary associate is out of office
• Research and respond to securityholder questions, update payment processing and promptly resolve client issues
• Support Relationship Managers by acting as a solicitation liaison directly with counsel to update securityholder records and create solicitation status reports
• Serve as the lead point for reviewing Executed Agreements received from counsel for completeness and accuracy
• Taking lead with communicating inaccuracies and perform follow-up to ensure corrections are complete
• Technology setup for new Escrow and Paying Agent deals and adding external client access to the Gateway Client Portal
• Review and create tickler reminders for actionable items listed in executed agreements

Benefits

• We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program.
• In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees