The Business Escalation Manager is a key role within Aruba's Global Service Organization. This individual will report into the Director of our Customer Engagement Team and will have command, control and KPI oversight over our Critical Account Program and will engage directly with our highest risk accounts to ensure HPE Aruba Networking revenue preservation and expansion. This role will directly engage with at-risk customers and work between Sales, other Critical Account Managers, Account Teams, Customer First Program Leads, Engineering and Supply Chain management and Premium Support Services to ensure there is a Return On Investment (ROI) when addressing Critical Account requests and delivering on any Customer Satisfaction spending/resourcing while ensuring there is clear exit criteria promoting a successful turnaround/outcome. This role might also be asked to perform Closed Loop Corrective Actions (CLCA) and create/recommend associated resolutions across the business for the reasons accounts are going critical and looking for opportunities (including revenue generation based) for ensuring critical account/escalation reductions and preventions. This role will promote alignment with HPE Aruba Finance and Sales and help meet overall HPE Aruba Revenue goals/objectives. This is a US based hybrid position.