Business Engagement Manager

TX-HHSC-DSHS-DFPS•Austin, TX

13d•Onsite

About The Position

This role is not a traditional Business Analyst position. The Business Engagement Manager will provide oversight and leadership rather than performing day-to-day business analysis for project teams. This position is responsible for managing others, guiding intake activities and supporting one or more programs through structured governance and process. This position is in person in Austin, Texas and not eligible for telework. The Texas Department of Family and Protective Services (DFPS) is currently seeking an individual to fulfill a full-time position on the Business Engagement team. The position reports to the Director of the IT Business Engagement within the Information Technology Services division. This position will perform highly advanced (senior-level) business and systems analysis; serve as an advocate for the for the business stakeholders as they submit their IT requests; conduct research related to the agency program IT requests; coordinate the gathering, development, and documentation of business cases and technology requirements; engage in strategic planning with program customers, review and assess business processes; and manage a team of business analysts. Additionally, this position will participate in legislative analysis and fiscal note activities related to legislative initiatives affecting program areas’ technology requirements. The position will train others and assign and monitor the work of Business Analysts; and engage in other duties as assigned. The mission of DFPS is to protect children, the elderly, and people with disabilities from abuse, neglect, and exploitation by involving clients, families, and communities. We are looking to grow our teams with people who share our energy and enthusiasm to get behind our mission of protecting those among us who are most in need. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other offices(s) may be required. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Will supervise the work of others. This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704

Requirements

At least eight (8) years’ experience in a role demonstrating business systems analysis expertise.
Strong communication skills and ability to communicate with technical, non-technical, functional, management and executive staff.
Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies; high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and of programming client/server applications.
Knowledge of information gathering techniques with demonstrated experience for developing findings and recommendations from data collection.
Knowledge of technical approaches used to deliver projects, products, and services to large client organizations and current and future IT trends and best practices.
Knowledge of office productivity software including Microsoft Office Suite, including Word, PowerPoint, Project, SharePoint, Visio, and SQL.
Ability to use independent judgement in identifying root cause of problems and developing solutions to large scope and complex problems.
Ability to translate up-to-date information into continuous improvement activities that enhance program area performance.
Ability to organize for Business Analysts, e.g., defining and organizing tasks, responsibilities, and priorities.
Ability to analyze legislation and determine and document agency impact analysis, fiscal notes, and cost estimates.
Ability to work with and lead cross-functional teams.
Ability to mentor other Business Analysts in constructive manner and follow through on assignment completion.
Strong skills in facilitation of meetings and presentations for meetings involving cross-functional teams, including external stakeholders and/or senior management.
Skilled in and demonstrates critical and analytical thinking.
Graduation from a four-year college or university; a bachelor's degree from a four year college/university is preferred; education can be substituted for experience
At least eight (8) years’ experience performing in the role of a Business Analyst on similar sized projects and in similar environments.
At least three (3) years’ experience in strategic or business planning activities.

Nice To Haves

ITIL Certification a plus but not required.
CBAP Certification a plus but not required.

Responsibilities

Manages, evaluates, and processes incoming Information Technology (IT) service requests.
Leads, schedules, assigns, reviews, and prioritizes the work of Business Analysts.
Prepares complex project cost estimates and implementation plans.
Develops and documents reporting mechanisms to track and prioritize incoming requests compared to existing IT capabilities and agency funding.
Oversees reviews of other analysts and provides input on complex project deliverables such as project charters, quality management and risk assessment plans, workflow diagrams, and business cases.
Advocates, coaches, and mitigates resistance to change to minimize disruption and achieve desired results from initiatives that are enabled by technology.
Develops presentations for and presents to senior and executive level management and governing bodies to communication recommendations, options, risks, cost benefit analysis, and end user impacts on business processes and system priorities.
Leads and coordinates change management activities, e.g., frequent communication to customers and stakeholders about changes and impacts of changes.
Negotiates agreements and commitments by effective facilitation and communication between business stakeholders and IT from initial requirements to final implementation.
Ensures scope of business analysis projects are clearly understood by senior and executive level management and stakeholders.
Oversees facilitation of stakeholder business planning and strategy meetings to include short and long-term strategic planning sessions with customers and management.
Conducts research and leads analysis to cost and document effects of legislative initiatives on IT systems and processes as well as other regulatory or business requirements.
Prepares and reviews complex project cost estimates and devises and proposes project solution and/or implementation plans.
Performs root cause analysis for issues with IT systems and processes.
Identifies agency-wide continuous process improvement initiatives with primary emphasis on development of business process optimization/redesign and use case development.
Determines and reports on IT resources required to evaluate existing and proposed system or network infrastructure changes and determines level of effort and cost for requested changes and develops related benefit analysis in meeting high-level business needs.
Ensures IT solutions and business decisions support the organization’s short and long-term business goals/strategy and aligns with IT strategy

Benefits

100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
Optional dental, vision, and life insurance—at rates much lower than most private plans
Flexible spending accounts for added tax savings on health and dependent care
Employee discounts on things like gym memberships, electronics, and entertainment

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