Business Engagement Manager Sales

Altec Industries • Elizabethtown, KY

167d

About The Position

The Business Engagement Manager for Sales serves as the operational liaison between the Information Services (IS) organization and the Sales & Marketing department, which includes Sales Operations, Technical Sales, Marketing & Marketing Operations. This role translates complex business needs into actionable IS initiatives, prioritizes and manages incoming requests, and helps to ensure alignment with enterprise-wide roadmaps. By facilitating cross-functional collaboration, clarifying ownership and dependencies, and communicating progress transparently, the Business Engagement Manager enables the Sales & Marketing team to leverage technology effectively while supporting continuous improvement.

Requirements

• Bachelor's degree and at least 6 years of relevant work experience OR 10 years of relevant work experience is required.
• Experience working with cross-functional teams and managing business requirements in a technology-driven environment.
• Strong analytical skills.
• Excellent verbal and written communication skills.
• Strong organizational skills to track progress, clarify ownership, and ensure timely delivery.
• Ability to work independently, mentor others, and collaborate effectively across teams.
• Provide user support for Altec associates via phone, email and in person.
• Willingness to work outside standard business hours to resolve issues or complete special projects.
• Track and maintain communication with the customer from the beginning to the end of any established case, issue, or concern.
• Participate in continuous improvement events.
• Maintain company confidentiality.
• Remain highly adaptable.

Responsibilities

• Translate Business Needs into Executable IS Work: Serve as the primary liaison between the Sales & Marketing department and IS, ensuring that business requirements are clearly defined, prioritized, and routed to the appropriate tools and teams for execution.
• Manage and Prioritize Business Requests: Own the intake, triage, and backlog of business requests (BRs) for the Sales & Marketing domain, clarify ownership and dependencies, and support continuous reprioritization based on evolving business demand and strategic alignment.
• Facilitate Communication and Roadmap Alignment: Drive alignment across cross-functional domain roadmaps by facilitating grooming and prioritization meetings, communicating scheduling and progress updates to stakeholders, and supporting the development of a unified, business-wide roadmap.
• Mentors and directs the work of others and has demonstrated ability to develop skilled associates.
• May have direct reports.
• Responsibility for relationships with outside partners and suppliers.
• Resolves complex issues involving a suite of integrated applications without supervision.
• Understands relevant system capabilities.
• May lead a software evaluation.
• Works with minimal supervision.

Benefits

• Medical, Dental, Vision and Prescription Drug Program.
• Retirement 401(k) Traditional or Roth Program Options with Company Match.
• Vacation and Holidays.
• Parental Leave.
• Short Term and Long Term Disability Leave.
• Flexible Spending Accounts.
• Tuition Assistance Program.
• Employee Assistance and Mental Health/Substance Abuse Program.
• Life Insurance, Accidental Death and Dismemberment Insurance.
• Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance.
• Additional Wellness Programs and Rewards Available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Repair and Maintenance
• Education Level: Bachelor's degree