Business Development Specialist, Road US

DSV • Lancaster, TX

4d • $55,000 - $68,000

About The Position

At DSV Road, the Business Development Specialist is responsible for driving profitable growth by acquiring new customers, reactivating dormant accounts, and developing early-stage relationships within the small and mid-sized customer segment. This role manages a high-volume sales pipeline and converts leads to active customers using primarily phone, email, and CRM-driven outreach. The position focuses on fast response times, disciplined follow-up, and consistent onboarding to establish long-term customer value. The Business Development Specialist works closely with Pricing, Operations, and Sales Support teams to develop service solutions and ensure successful customer onboarding.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Logistics, Sales, or a related field preferred.
• 1–3 years of inside sales, business development, customer service, or commercial experience preferred.
• Experience working in a KPI-driven or quota-based environment preferred.
• Experience using CRM platforms (Microsoft Dynamics or similar) preferred.
• Basic understanding of transportation, logistics, or supply chain services preferred.
• Strong written and verbal communication skills.
• Customer-focused mindset with the ability to build relationships remotely.
• Organized with strong time management and follow-through.
• Ability to manage a high volume of outreach activities daily.
• Comfortable working in a fast-paced, metrics-driven environment.
• Problem-solving and needs-discovery skills.
• Basic commercial and pricing awareness.
• Collaboration and cross-functional communication skills.
• Resilience and persistence in a sales environment.

Responsibilities

• Prospect and acquire new customers through outbound outreach including phone, email, and digital platforms.
• Reactivate inactive or churned customer accounts.
• Convert qualified leads into active shipping customers and revenue-generating accounts.
• Identify and execute upsell and cross-sell opportunities within new and reactivated accounts.
• Encourage one-time shippers to become recurring customers to improve retention and account activation.
• Meet or exceed assigned activity, pipeline, and revenue performance metrics.
• Build, manage, and prioritize a structured sales pipeline within the company CRM system.
• Qualify leads using defined criteria and advance opportunities through the sales cycle.
• Maintain accurate and complete CRM documentation, forecasting, and activity tracking.
• Monitor pipeline progress and maintain follow-up schedules to ensure timely movement of opportunities.
• Execute high-volume outbound outreach via calls, email, and digital platforms.
• Identify customer needs, service gaps, and buying triggers to appropriately position company solutions.
• Apply solution-based selling techniques to close opportunities efficiently.
• Provide timely follow-up and consistent communication to customers.
• Support onboarding of new customers to ensure a positive initial experience and repeat business.
• Collaborate with Pricing, Sales Support, and Operations to develop competitive service offerings and confirm service feasibility.
• Coordinate onboarding activities and handoff to operational teams.
• Share customer feedback and market insights to improve lead quality and targeting.
• Communicate customer expectations and service requirements to internal stakeholders.
• Other duties and projects assigned

Benefits

• Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
• Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits.
• Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
• To support work-life balance, DSV offers various paid time off programs and paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED