Business Development Representative

Vari•Coppell, TX

20d

About The Position

Vari started by developing the world’s leading sit-stand desk converter to help a coworker with back pain, but now we’re so much more than a desk. We are flexible workspace solutions made simple and installed fast. We’ve shipped products to more than 120 countries, and our solutions are in 98% of Fortune 500 companies. Job Summary We are seeking a customer-focused and highly responsive Business Development Representative to support our inbound sales engine. This role is primarily responsible for handling inbound calls, chats, emails, customer service cases, and Marketing Qualified Leads (MQLs) to provide fast, accurate, and helpful support to prospective customers. This is an early-career position (1–2 years’ experience) focused on solutioning customer needs, processing transactional sales, and qualifying opportunities for the sales team when needed. The ideal candidate thrives in a high-volume environment, communicates clearly, and is motivated by solving customer problems and progressing deals efficiently.

Requirements

1–2 years of experience in a customer-facing role such as inside sales, customer service, call center, or inbound support (experience B2B environments is a plus)
Strong phone, chat, and written communication skills with the ability to simplify information for customers
Comfort working in a high-volume inbound environment with rapid response expectations
Proven ability to multitask, manage priorities, and follow structured processes
Tech-savvy with the ability to quickly learn and navigate systems such as Salesforce, Sales Engagement tools, and telephony platforms (e.g., Vonage)
High level of adaptability and willingness to learn new products, processes, and best practices

Responsibilities

Respond promptly and professionally to inbound calls, chats, customer service cases, emails, and MQLs
Serve as the first point of contact for prospects exploring products or requesting assistance
Manage the call queue and case queue, ensuring SLA and response-time expectations are met
Provide accurate product information, pricing, and basic guidance on solutions
Identify opportunities for simple transactional sales and process those over the phone when appropriate
Maintain strong follow-up on open quotes to help customers move forward with confidence
Assess whether customer service needs require design, installation, or sales rep involvement
Support virtual tours by operating the camera, following the established tour path, and engaging in the conversation when helpful
Deliver a helpful, consultative experience on every interaction—via phone, email, chat, or case updates
Utilize Salesforce, Sales Engagement, Vonage, and related tools to track inbound activity and follow-ups
Maintain clean, accurate CRM records for all inbound interactions and sales processes
Stay up to date on product knowledge, FAQs, pricing updates, and customer ordering processes
Partner closely with sales, customer experience, and other internal teams to ensure seamless customer handoffs
Foster strong internal relationships that support communication and customer outcomes
Meet and exceed monthly inbound activity and conversion goals
Demonstrate reliability in managing queues, handling volume, and maintaining SLA expectations
Support outbound or lead-based activities on an earned basis, as the representative develops mastery in inbound responsibilities