Business Development Representative

Shults Ford Wexford•Wexford, PA

13d•Onsite

About The Position

Service Business Development Representative (BDR) – Shults Ford Lincoln Do you enjoy working with others and providing customer service? Join our team as a Service Business Development Representative (BDR). Shults Ford Lincoln seeks motivated individuals to handle customer appointments and communication for our Service Department. Why Choose Shults Ford Lincoln? We value our employees and strive to provide a supportive and rewarding workplace where you can excel. Here's what we offer: Comprehensive Benefits: Competitive compensation and incentive opportunities 401(k) retirement plan with company contributions Full benefits package: Medical, Dental, and Vision Generous Paid Time Off (PTO), including your Birthday off! Life insurance coverage Professional Development: Paid ongoing training and professional certifications Clear advancement opportunities within our growing dealership Team & Community Engagement: A welcoming, team-oriented culture Active involvement in community outreach and events State-of-the-Art Facilities: Modern work environment equipped with the latest technology and resources What You’ll Do: Answering inbound calls to schedule In-Store, Pick-up & Delivery, or Mobile Service appointments. Making outbound calls to confirm appointments and reduce no-shows. Reaching out to recent vehicle buyers to promote and schedule their first service visit. Educating customers on their service options and guiding them toward the best fit. Working with service advisors and technicians to ensure a seamless customer experience. Keeping accurate records and generating daily reports on calls, appointments, and follow-ups. What We’re Looking For: Experience in customer service or sales—automotive background is a plus! A friendly, professional phone manner with top-notch communication skills. Comfort using CRM tools, scheduling software, and Microsoft Office. Detail-oriented and organized—able to juggle tasks and meet deadlines. A proactive, customer-first attitude with strong follow-through. Work Environment: This is an on-site position within the Service BDC (Business Development Center). Occasional schedule flexibility may be needed during busy periods. You’ll work closely with a supportive team of service professionals. Location: Shults Ford Lincoln, Wexford Pa, 15090 Reports To: Service Business Development Center (BDC) Manager Take your career to the next level with a dealership recognized for excellence and customer loyalty. Apply today and drive your future forward! Equal Opportunity Employer: Shults Ford Lincoln offers equal employment opportunities regardless of race, color, religion, national origin, disability, veteran status, or any other characteristic protected by applicable laws.

Requirements

Experience in customer service or sales—automotive background is a plus!
A friendly, professional phone manner with top-notch communication skills.
Comfort using CRM tools, scheduling software, and Microsoft Office.
Detail-oriented and organized—able to juggle tasks and meet deadlines.
A proactive, customer-first attitude with strong follow-through.

Nice To Haves

automotive background is a plus!

Responsibilities

Answering inbound calls to schedule In-Store, Pick-up & Delivery, or Mobile Service appointments.
Making outbound calls to confirm appointments and reduce no-shows.
Reaching out to recent vehicle buyers to promote and schedule their first service visit.
Educating customers on their service options and guiding them toward the best fit.
Working with service advisors and technicians to ensure a seamless customer experience.
Keeping accurate records and generating daily reports on calls, appointments, and follow-ups.