Business Development Representative
About The Position
Lexus Monterey Peninsula is proud to be part of the Victory Automotive Group Inc., ranked among the Top 25 Privately Held Companies for 2023. We are a family-owned and operated company since 1997, with over 50 locations nationwide. Our mission is to provide outstanding customer experiences through professionalism and commitment at every level. We are seeking a motivated and ambitious Business Development Representative to join our service team at Lexus Monterey Peninsula. This role focuses on delivering exceptional customer service and supporting the service department by managing inquiries and appointments effectively.
Requirements
- High school diploma or GED required.
- Dependable and highly professional work ethic.
- Strong organizational and time management skills.
- Proficient with computer and internet applications, including Microsoft Office.
- Excellent communication and interpersonal skills.
- Professional appearance and reliable attendance.
Nice To Haves
- Previous experience in administrative, clerical, call center, or customer service roles preferred.
- Basic knowledge of the automotive industry is a plus.
- Experience with dealership software and Reynolds and Reynolds is an advantage.
Responsibilities
- Respond to all incoming service inquiries via phone, website, and online chat.
- Schedule, confirm, and follow up on service appointments.
- Greet visitors in a friendly and professional manner.
- Coordinate customer questions and concerns with appropriate service personnel.
- Make outbound calls regarding upcoming appointments and vehicle services due.
- Assist customers in selecting appropriate scheduling options.
- Provide information about service pricing, durations, warranty coverage, and service packages.
- Manage paperwork, documentation, and records related to service appointments.
- Track and manage loaner vehicles for customers.
- Confirm special order parts status.
- Provide general administrative support as needed.
- Perform other duties as assigned by management.
Benefits
- Tremendous product & inventory
- Ongoing company-wide training
- Strong company reputation
- Growth opportunities
- Professional, enthusiastic & supportive working environment
- comprehensive training
- competitive compensation
- unparalleled benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
