Business Development Representative

Summit BHC•Oakland, CA

About The Position

PURPOSE STATEMENT: The Business Development Representative is responsible for expanding the facility’s lines of service as defined by management by developing and retaining referrals from hospitals, physicians, and other professional referral sources. Represents the facility to the public, as well as hosting the public when visiting the facility. Employs creative approaches with well-established methods for growing reputation among professional referrals.

Requirements

High school diploma or equivalent required.
At least two years’ related experience in healthcare business development and marketing role in behavioral health or substance use preferred.
Good understanding of the local market and referral base.
Knowledge of psychiatric and chemical dependency treatments.
Organized and demonstrate the ability to multitask and have well-developed and effective relational skills.
Must have and maintain a valid driver's license and clean driving record, maintain automobile insurance coverage and have access to an automobile, where facility requires.

Nice To Haves

Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred.

Responsibilities

Develops and implements business development programs in consultation with the Director of Business Development (DBD).
Maintains a schedule of primary sources including business, industry, EAPs, managed care of clients, physicians/licensed practitioners, and allied health professionals.
Documents every contact in the appropriate Customer Management Relationship system.
Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials.
Develops and maintains new account relationships and markets.
Targets and creates new strategies for increasing business in highly competitive markets.
Increases the number of referral sources within a facility such as with physician, social workers and discharge planners.
Develops strong relationships with key referral sources.
Develops and maintains key business development accounts and responds to all business development opportunities.
Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan.
Develops and conducts community workshops and seminars and hospital tours to educates clients, families, community and other referral sources on programs, services and amenities provided by facility and provides an opportunity to identify potential referral sources.
Represents the facility at civic and professional functions and communicates mission in all outreach interactions.
Acts a liaison between the facility, referral sources and the general public to further the goals and positive, professional image of the facility.
Manages leads from referral sources and ensures efficient admissions process for clients.
Maintains collaborative working relationship with Admissions Department.
Collaborates closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources.
Maintains current awareness of changes in the industry through self-education, peer education and professional and community involvement for the betterment of this position and the facility.
Attends scheduled department meetings to provide timely reports on month-end reviews, client servicing schedules, customer sales forms and other reporting requirements.
Generates face to face meetings and admissions activity per goal.