Business Development Representative - Pittsburgh, PA
About The Position
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. JOB POSITION SUMMARY Business Development Representatives (BDRs) are an important point of contact with our current customers and execute a critical part of our customer consultation process. BDR’s focus on renewing the customer’s current service agreement and perform an in-depth review of the service relationship by looking at progress, feedback, and documented value.
Requirements
- Must be coachable with a willingness to learn.
- Must have a desire to be successful and grow in a world class organization with a commitment to excellence, superior relationship building and collaborative capabilities.
- Must be willing to develop Konecranes sales ethics and values.
- Must have excellent written and verbal communication skills and PC skills.
- Bachelor’s degree in business or other related studies required.
- One (1)+ year/s of business development or sales experience preferred.
- Ability to travel locally and outside the service area for operational requirements & training when necessary.
Nice To Haves
- Experience with CRM (Customer Relationship Management) tools is a plus.
Responsibilities
- Focus on delivering a world class customer service experience, fully committed to retaining customers and ensuring they have the necessary information to make the right decisions for their unique needs.
- Evaluate crane usage from remote monitoring statistics, operating environment, duty classification, manufacturer’s recommendations, and local regulations while discussing recommendations and planning jointly with the customer.
- Support local service branches by renewing service agreements.
- Propose appropriate service agreement to meet usage, operating environment, duty classification, manufacturer’s recommendations, and local regulations, and secures retention of customer.
- Collaborate with local branch to ensure a successful customer experience and proper delivery of the service agreement.
- Deliver all pertinent customer intelligence from the renewal process to the local service branch.
- Maintain daily activities in customer relationship management tools by tracking calls, emails, and interactions with customers during the retention process.
- Work closely with local branches to improve customer agreement retention, overall customer relationships, scope of services delivered, and overall profitability and efficiency.
- Perform other duties as assigned.
Benefits
- Medical Plan
- Dental
- Vision
- 401k plan with a match from day one
- identity theft protection
- accident insurance
- travel insurance
- 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
- 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
- 10 paid holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
