Business Development Representative

Hensley Legal Group PC•Fishers, IN

2d•Onsite

About The Position

At Hensley Legal Group, every conversation has the power to change a life. As a Business Development Representative, you will often be the first human connection someone has with our firm during a difficult time. Your ability to listen, guide, and follow-through helps people feel supported and confident as they take the next step forward. This role blends meaningful relationship-building with thoughtful problem-solving, making it ideal for someone who values purpose-driven work and takes pride in delivering exceptional customer service. Who We Are Hensley Legal Group is a growing law firm rooted in one simple but powerful mission: leaving people better than we found them. Our team believes that compassion and professionalism should always go hand in hand. We value accountability, empathy, and continuous improvement, and we invest heavily in training and support so our people can do their best work. When you join us, you become part of a team that genuinely cares about one another and the clients we serve. What You’ll Do In this role, the Business Development Representative is responsible for guiding potential new clients through the intake process from first contact to signed agreement. You will speak with individuals who have reached out for help, ask thoughtful questions to understand their situation, and determine whether their matter aligns with the firm’s case criteria. This includes handling incoming and outgoing phone calls, entering accurate information into our case management system, sending intake paperwork, scheduling consultations or home visits, and answering general questions about what clients can expect next. You will track leads, follow up consistently, and refer individuals to other attorneys when we are not the right fit, all while providing clear communication and steady customer service. This position is scheduled to work night and weekend shifts. Who You Are You are someone who shows up on time, follows through, and understands the importance of reliability in a client-facing environment. You communicate clearly and professionally, especially on the phone, and you know how to balance efficiency with empathy. You are comfortable learning new systems, enjoy mastering processes, and take initiative without needing constant direction. Most importantly, you care deeply about people and believe that strong customer service can make even challenging situations feel more manageable. You Bring You bring a high school diploma or GED, strong attention to detail, and the ability to manage multiple steps and conversations without losing accuracy. You are tech-savvy enough to confidently use modern software and devices, and you take pride in your written and verbal communication. While legal experience is helpful, it is not required; we provide comprehensive training and ongoing support. What matters most is your professionalism, your patience, and your commitment to treating every caller with respect, understanding, and thoughtful customer service. If you’ve succeeded in roles that required strong phone etiquette and relationship-building, you’ll feel right at home as a Business Development Representative. Why You’ll Love It Here This is an in-office, second shift role based in Fishers, IN, with a schedule of 12:00pm–9:00pm Monday through Friday and 12:00pm–4:00pm on either Saturday or Sunday. We offer medical, dental, vision, 401(k), paid parental leave, and a pet benefits program. Beyond benefits, you will be supported, trained, and trusted in your role as a Business Development Representative. You will see how your efforts during intake directly impact case outcomes and client experiences, and you will continue to grow as a Business Development Representative within a firm that values your contribution. At HLG, we invest in our people, celebrate wins together, and stay focused on meaningful work that makes a real difference. Ready to Apply? If you’re ready to bring your skills and heart to a firm that truly lives its mission, apply today for our Business Development Representative opportunity. Upload your resume and cover letter—special consideration will be given to applications with a cover letter—and we’ll be in touch within 24–48 hours. We look forward to hearing how you can help us continue leaving people better than we found them as our next Business Development Representative.

Requirements

shows up on time
follows through
understands the importance of reliability in a client-facing environment
communicates clearly and professionally, especially on the phone
knows how to balance efficiency with empathy
comfortable learning new systems
enjoys mastering processes
takes initiative without needing constant direction
cares deeply about people
believes that strong customer service can make even challenging situations feel more manageable
high school diploma or GED
strong attention to detail
the ability to manage multiple steps and conversations without losing accuracy
tech-savvy enough to confidently use modern software and devices
takes pride in your written and verbal communication
professionalism
patience
commitment to treating every caller with respect, understanding, and thoughtful customer service
strong phone etiquette
relationship-building

Nice To Haves

legal experience

Responsibilities

guiding potential new clients through the intake process from first contact to signed agreement
speak with individuals who have reached out for help, ask thoughtful questions to understand their situation, and determine whether their matter aligns with the firm’s case criteria
handling incoming and outgoing phone calls
entering accurate information into our case management system
sending intake paperwork
scheduling consultations or home visits
answering general questions about what clients can expect next
track leads
follow up consistently
refer individuals to other attorneys when we are not the right fit
providing clear communication and steady customer service