Business Development Representative - West

The RealReal•Washington, DC

1d•Remote

About The Position

Our Sales team is growing at The RealReal, and we’re seeking self-motivated individuals with excellent communication and interpersonal skills to join our team! The Business Development Representative (BDR) works to qualify leads and pass to the appropriate sales channel to close into new consignors. If you’re customer-obsessed and driven to excel in a fully-remote, competitive sales environment, this could be the perfect fit! The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, our company is growing fast and fundamentally changing the way people buy and sell luxury goods — a multi-billion dollar industry. Our in-house experts inspect every item and our commitment to authenticity sets us apart, creating a foundation of trust with shoppers and consignors. The RealReal is also the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA. We are seeking smart, talented and creative individuals who enjoy working in a fast-paced environment to help us reinvent the digital marketplace. Are you collaborative, dedicated to going the extra mile and ready to innovate? We invite you to join our team.

Requirements

High degree of professionalism and excellent phone demeanor
Exceptional attention to detail and organization skills; ability to tailor communication style to suit all audiences
Strong customer service, problem-solving, and analytical skills
Excellent verbal and written communication skills
Comfortability using software such as G-Suite, Email, SalesForce, CRM
Self-motivation and drive to excel in fast-paced environment
A solutions-focused mentality with a growth mindset
Adaptability and openness to change
Ability to commit to full-time hours (40 hours per week)
Must be able to work one weekend day - shifts offered are: Tuesday-Saturday or Sunday-Thursday

Nice To Haves

Familiarity with the luxury fashion marketplace
Lead qualification experience

Responsibilities

Act as first point of contact for prospective clients (leads) interested in consigning at The RealReal
Qualify marketing generated leads though daily outreach, while fielding inbound inquiries
Pass qualified leads to appropriate sales channel to close into new consignment business
Nurture leads through ongoing follow-up via phone/text/email
Utilize internal tools and resources to educate leads on consignment process, brands accepted, pricing expectations and next steps