Business Development Representative - Service

Hendrick Automotive Group • Franklin, TN

81d

About The Position

Primarily responsible for lead generation activities in support of the company’s sales and service goals.

Requirements

• High School Diploma or GED.
• Previous customer service and/or business development experience.
• Ability to deliver superior customer satisfaction.
• Intermediate knowledge of Microsoft Office products.
• Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Strong interpersonal skills.

Nice To Haves

• Associate Degree.
• Bachelor Degree.
• Master Degree.
• Doctorate Degree.
• Experience in Accounting, Automotive, Business, Human Resources, or Information Technology.

Responsibilities

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System.
• Schedule follow-up contact if no appointment is made in Dealership Management System.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re-schedule 'no-show' customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
• Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintain CSI at or above Company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.
• Follow Safeguards rules and regulations.
• Demonstrate the Company’s Core Values.
• Maintain accurate timekeeping record in timekeeping system.
• Comply with Company policies and procedures.
• Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Benefits

• Equal Opportunity employer.
• Encouragement for minorities, women, veterans, and individuals with disabilities to apply.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED