Business Development Rep

Rochester Motor Cars • Rochester, MN

5d

About The Position

The Business Development Center (BDC) Representative assists service customers with inquiries regarding their appointments, service requests and issues with service provided. We need just one more person to join our team immediately! This person will handle phone calls, email leads, appointment setting, online chats and call lists. Do you have experience in a BDC /Internet Department or Call Center? Are you looking for an opportunity for something bigger, more fulfilling and fun? Do you have amazing phone skills and the gift of gab? Are you most comfortable on the phone or behind a computer? Do you love phone sales? We are seeking 1 more organized, detail oriented and driven person to join our team! This is a full time position of approximately 40-45 hours per week including some evenings and weekends. This is a 5 day work week!

Requirements

• High school diploma or equivalent required
• Previous customer service experience preferred
• Strong phone, computer and email skills
• Excellent verbal and written communication
• Team-oriented with desire to achieve both individual and collective goals
• Excellent time management and organizational skills
• Works well under pressure

Responsibilities

• Manage high volume of incoming
• Ensure all incoming calls are answered efficiently and professionally
• Place outbound calls (customer follow-up, service reminders, setting appointments, etc.)
• Follow-up with existing customers to confirm satisfaction and generate leads
• Provide exceptional customer experience; contribute to high CSI scores
• Enter and/or update customer information into the CRM system
• Be a liaison between customers and the service department

Benefits

• Competitive compensation and benefits including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.
• Paid Training
• Advancement in Company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED