Business Development Rep

Rochester Motor Cars•Rochester, MN

About The Position

The Business Development Center (BDC) Representative assists service customers with inquiries regarding their appointments, service requests and issues with service provided. We need just one more person to join our team immediately! This person will handle phone calls, email leads, appointment setting, online chats and call lists. Do you have experience in a BDC /Internet Department or Call Center? Are you looking for an opportunity for something bigger, more fulfilling and fun? Do you have amazing phone skills and the gift of gab? Are you most comfortable on the phone or behind a computer? Do you love phone sales? We are seeking 1 more organized, detail oriented and driven person to join our team! This is a full time position of approximately 40-45 hours per week including some evenings and weekends. This is a 5 day work week!

Requirements

High school diploma or equivalent required
Previous customer service experience preferred
Strong phone, computer and email skills
Excellent verbal and written communication
Team-oriented with desire to achieve both individual and collective goals
Excellent time management and organizational skills
Works well under pressure

Responsibilities

Manage high volume of incoming
Ensure all incoming calls are answered efficiently and professionally
Place outbound calls (customer follow-up, service reminders, setting appointments, etc.)
Follow-up with existing customers to confirm satisfaction and generate leads
Provide exceptional customer experience; contribute to high CSI scores
Enter and/or update customer information into the CRM system
Be a liaison between customers and the service department