Honda Business Development Rep (Sales BDC)

Hendrick Automotive Group

5d•$50,000•Onsite

About The Position

Are you looking for a stable company to grow with? Build your career with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S. with over 100 dealerships and an outstanding NASCAR Champion racing team! We are seeking a motivated Sales Business Development Representative who is eager to learn new skills within a rewarding business industry. Ideal candidates possess excellent communication and interpersonal skills with an ability to showcase our dealership products and services in a compelling way! Summary: As a Business Development Representative (BDC), your day-to-day includes researching leads, interacting with customers over the phone/internet, building positive relationships, and managing appointments to setup sales closers for success. Location: Hendrick Honda South Blvd. (Charlotte, NC). Schedule: Full Time, avg. 40 hours per week. Must be available for rotating morning/afternoon and weekend shifts between 8:30am-8:00pm. Pay: Income potential up to $50,000 per year (hourly pay plus bonus/commissions based on job performance).

Requirements

High School Diploma or equivalent.
Previous experience in a customer support position.
Adaptability to fast-paced retail environments is advantageous.
Knowledge of Microsoft Office products.
Ability to memorize scripts for products and services.
Ability to learn web applications for customer management.
Ability to communicate effectively with customers and company personnel.
Intermediate knowledge of Microsoft Office products.
Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal and skills.
The position requires regular and predictable attendance at the dealership.
Scheduled shifts may include evening hours, weekends, and holidays.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to sit; use hands to finger, handle, or feel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
Log all customer comments into Dealership Management System
Schedule follow-up contact if no appointment is made in Dealership Management System
Confirm scheduled appointments with future customers.
Post scheduled appointments on appointment board in the Business Development Center.
Re-schedule “no-show” customer appointments.
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
Schedule future contact as needed.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a sales or service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department Manager and follow-up.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned

Benefits

Paid Medical - NO COST Employee Healthcare and Prescription Plan
Rewarding performance based pay plans and bonuses
The Best Dealership Facilities in the Area
College Scholarship Program
401(k) with Company Match
Largest privately owned auto group in the country, GREAT career growth potential
Generous paid time off/vacation and sick days
Basic Life Insurance
NO COST Employee Assistance Program
100% Paid Training
Comprehensive employee recognition/rewards programs