Business Development Manager

Goodwill of Central and Northern Arizona

31d

About The Position

The Business Development Manager, Textile Circularity is responsible for developing and sustaining partnerships that advance Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities’ sustainability initiatives and service-based programs. This role guides prospects and partners through onboarding, implementation, and ongoing alignment with operational standards and performance expectations. In addition to partnership management, this position supports the launch and optimization of sustainability pilots and strategic initiatives. Success requires strong relationship management, operational fluency, and the ability to translate pilot program models into clear, actionable processes that drive measurable impact.

Requirements

2-5 years of experience in a customer experience facing role
Bachelor’s degree in Business Administration, Marketing or a related field is preferred; or equivalent professional experience
High School diploma required
Hands-on experience with CRM tools used to track the lead-to-customer journey
Proficient in Microsoft Office suite
Strong project management skills; ability to manage multiple client timelines and onboarding milestones simultaneously
Strong empathy, active listening, and rapport-building skills
Must have strong networking and communication skills; explaining complex technical concepts in simple terms to various stakeholders.
Ability to identify root causes of customer friction and developing creative solutions to overcome roadblocks
Using data to identify trends, monitor performance, and inform business strategy.
Ability to sell a complex operational shift (serviced-based rather than just a one-time product)
Ability to speak and read English proficiently
Ability to pass a background check and drug screen, where applicable for position

Responsibilities

Builds and sustains trusted partner relationships by serving as a point of contact for Goodwill organizations participating in the Textile Grading Services Model.
Collaborates cross-functionally with Sustainability leadership and Marketing to engage warm prospects and support the conversion of qualified prospects into active partners.
Develop and implement strategies to maximize customer loyalty, minimize turnover, and increase lifetime value.
Design and manage structured partner onboarding and readiness activities to ensure clear understanding of program expectations, operational requirements, and success measures.
Facilitate training sessions, workshops and knowledge transfer activities to partner organizations, ensuring consistent understanding of grading services, quality standards, and reporting requirements.
Guides partners and internal teams through operational implementation milestones and addresses barriers to successful execution, ensuring coordinated and timely pilot and program launch.
Demonstrates ownership for partner success by proactively monitoring engagement, performance indicators, and adherence to program standards.
Identifies and addresses risks and gaps through timely communication, problem-solving, and coordinates cross-functional solutions.
Engages internal partners effectively across departments- including Textile Circularity, Sustainability, Safety, Finance, and Marketing to ensure alignment and consistency in partner support and program execution.
Applies consultative communication skills to address partner questions, concerns, and objections in a respectful, solutions-oriented manner.
Translate strategic initiatives into clear workflows, tools, and documented processes that support scalability.
Leverages partner feedback and insights to support continuous improvement of processes, training, and service delivery.
Contributes to the development and refinement of tools, SOPs, and partner resources to support scalability and operational excellence.
Maintains accurate tracking and documentation of partner milestones, onboarding progress, and relationship health using CRM or internal systems.
Identifies opportunities for expanded engagement and growth that align with partner readiness and organizational strategy.
Supports data-driven decision-making by collecting, analyzing, and sharing partner performance insights with Sustainability leadership.
Contribute to the launch and stabilization of sustainability pilots and emerging initiatives.

Benefits

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
These are just a few highlights of our key benefit offerings!