Business Development Manager Multifamily & Commercial

1-800-Plumber + Air of Triad•High Point, NC

About The Position

The Business Development Manager (BDM) drives revenue growth by securing multifamily and commercial plumbing contracts for the 1800Plumber location based in High Point, NC. This role builds a pipeline of property management, facilities, and commercial accounts, converts them into preferred vendor relationships and service agreements, and expands into Charlotte and Raleigh for larger and longer-cycle opportunities. You’ll be the face of the company to decision-makers—earning trust, presenting capabilities, and building repeatable contract revenue while coordinating closely with operations to deliver top-tier service.

Requirements

3+ years in B2B sales/business development (home services, trades, facilities, construction, or restoration preferred)
Proven ability to prospect, build relationships, and close contract-based deals
Comfortable selling to property managers, facility managers, and commercial stakeholders
Strong organization + CRM discipline
Valid driver’s license; able to travel across the territory as needed

Nice To Haves

Experience in plumbing/HVAC/restoration/construction sales
Familiarity with multifamily operations (unit turns, make-readies, after-hours emergencies, vendor compliance)
Network in NC property management/facilities communities
Experience negotiating terms (net terms, COIs, W-9 onboarding, SLAs)
Hunter + relationship builder (can open doors and keep accounts happy)
Communicates clearly and professionally (phone, email, in-person)
Understands urgency and expectation management in plumbing service
Organized, persistent, and competitive with a consultative approach

Responsibilities

Win and grow multifamily and commercial accounts (primary focus)
Build contract and recurring revenue via service agreements, emergency response programs, and maintenance plans
Expand strategically into Charlotte & Raleigh for bigger jobs and long-term account development
Create a steady referral engine with aligned partners (restoration, GC’s, etc.)
Multifamily & Commercial Business Development (Primary Focus)
Prospect and develop relationships with: Property management companies (multifamily portfolios, HOAs/condos) Multifamily owners/operators and asset managers Facility managers (retail, office, medical, light industrial) Commercial property managers and building engineers General contractors and commercial remodelers Restoration/mitigation companies (referral + partner work)
Book and lead meetings, site walks, and vendor presentations.
Build and maintain a healthy pipeline of targeted accounts across the territory.
Contracts, Service Agreements & Preferred Vendor Programs
Sell and implement: Preferred vendor agreements for multifamily/commercial Emergency response agreements (after-hours priority + SLAs where applicable) Preventive maintenance programs (annual/quarterly inspections, drain care, water heater programs) Portfolio pricing (unit turns, recurring drain/jetting, camera inspections, backflow support if offered, etc.)
Work with ownership/ops on proposals, scopes, pricing, and onboarding.
Account Management & Retention
Serve as the relationship owner for assigned key accounts.
Ensure smooth onboarding: contact list, dispatch process, after-hours expectations, invoicing terms, and service standards.
Conduct quarterly business reviews (QBRs) and maintain consistent touchpoints.
Resolve account-level issues quickly by coordinating with dispatch and field leadership.
Territory Strategy: Triad Now, Charlotte/Raleigh Growth
Spend most time building density in the High Point/Triad market (near-term revenue).
Develop long-cycle opportunities in Charlotte and Raleigh/Durham (larger contract bids, portfolio wins, bigger jobs).
Build target lists and a cadence plan for each metro area (associations, property groups, facilities networks).
Local Networking & Brand Presence
Represent 1800Plumber at: Apartment association events (Triad/Charlotte/Raleigh) BOMA/IFMA-style facilities groups (as applicable) Chamber and local business networking
Coordinate with local marketing on account-based outreach and partner campaigns.
CRM, Reporting & Forecasting
Track activity and maintain accurate notes/stages in CRM.
Weekly reporting on: Calls/emails, meetings, proposals, wins Pipeline value and forecast by metro Contract progress and renewal opportunities