Business Development Manager

Emergency Restoration Experts, LLC.•Charlotte, NC

20d

About The Position

Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the “Titans” of the Restoration Industry. So, what does it mean to be a TITAN? To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that… OUR CORE VALUES WORK HARD & HAVE FUN DOING IT OWN IT FAITH FAMILIES FIRST GROWTH-DRIVEN MINDSET Role Description: We are looking to hire a full-time Business Development Manager that will pursue and cultivate strong professional relationships with referral sources and trade partners by analyzing the market, identifying viable target clients, reaching decision-makers, and intensely focusing on turning leads into accounts and sales. Maintain ongoing relations with trade partners to encourage networking and repeat business. The Business Development Manager is responsible for leading, developing, and driving the performance of the Business Development Executive (BDE) team to generate revenue and expand market presence withing the restoration industry across our footprint. This role oversees the business development strategy, manages referral partner relationships, and ensures the team effectively converts leads into long-term accounts and sales. The Business Development Manager coaches and supports BDEs in cultivating strong, professional relationships with referral sources and trade partners, including insurance agents, adjusters, plumbers, property managers, and commercial organizations. This position is accountable for establishing performance standards, driving revenue growth, monitoring sales activity, and ensuring consistent execution of business development strategies across the markets. The Business Development Manager works closely with operations and leadership to ensure alignment between sales efforts, project delivery, and customer satisfaction while strengthening the company’s brand presence in the marketplace.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience – Bachelor’s degree typically in business, marketing, or a related field is preferred. Experience selling to middle and senior level executives in the insurance, plumbing, HVAC and real estate industries as well as property managers and public institutions.
Travel between locations three to four times per week to support each branch.
Three years’ experience in disaster restoration, construction, or environmental services is highly preferred.
Technical Skills – Familiarity with Xactimate, Dash, Luxor, and Microsoft office is a plus.
Relationship-based selling - Must be able to effectively build and develop relationships and demonstrate a positive brand awareness through all interactions
Networking - Ability to deal with customers face to face while demonstrating good listening skills, poise, tact, and diplomacy
Strategic Planning – Ability to create and execute sales strategies to increase market share and revenue.
Self-Motivation – Proactive, organized, and capable of working independently.
Communication Skills – Strong communication skills to work with internal departments to execute strategies and deliver clear and timely progress reports to senior management regarding KPIs and pipeline status. Strong persuasive writing skills to create customized proposals, contracts and business reports. Capability to deliver compelling, confident presentations to diverse audiences.
Adaptability - Ability to work in a fast-paced environment and handle multiple competing tasks and demands
Organization - Excellent organizational skills and strong attention to detail
Must possess a valid and unrestricted driver license and have a satisfactory driving record.

Nice To Haves

Three years’ experience in disaster restoration, construction, or environmental services is highly preferred.
Technical Skills – Familiarity with Xactimate, Dash, Luxor, and Microsoft office is a plus.

Responsibilities

The Business Development Manager is responsible for leading, developing, and driving the performance of the Business Development Executive (BDE) team to generate revenue and expand market presence withing the restoration industry across our footprint.
This role oversees the business development strategy, manages referral partner relationships, and ensures the team effectively converts leads into long-term accounts and sales.
The Business Development Manager coaches and supports BDEs in cultivating strong, professional relationships with referral sources and trade partners, including insurance agents, adjusters, plumbers, property managers, and commercial organizations.
This position is accountable for establishing performance standards, driving revenue growth, monitoring sales activity, and ensuring consistent execution of business development strategies across the markets.
The Business Development Manager works closely with operations and leadership to ensure alignment between sales efforts, project delivery, and customer satisfaction while strengthening the company’s brand presence in the marketplace.