Transcat, Inc.-posted 2 months ago
$75,000 - $85,000/Yr
Full-time • Mid Level
Cincinnati, OH
1,001-5,000 employees

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? Our Business Development Managers (BDM), each working out of a designated lab (or labs, based upon lab proximity), have a customer-centric growth mindset and play a crucial role in driving sustainable organic revenue growth within their assigned lab(s). BDMs are transforming the way we do business with our customers by focusing on every aspect of customer relationship building to achieve a level of customer intimacy and ease of doing business that results in trust and loyalty.

  • Develop and execute regional customer retention and growth strategies aligned with company revenue and Service channel sales goals.
  • Proactively engage with current, new, and at-risk regional customers through face-to-face interactions and personalized communication.
  • Analyze customer and regional business data to identify risks, trends, and opportunities to expand revenue within current and new service tracks.
  • Understand customer and regional sector needs, opportunities, and pain points to identify opportunities for relationship expansion and revenue and Service track growth.
  • Build strong relationships with key customers and prospects within the region through methodical, personalized, and consistent customer attention, engagement, and service.
  • Address customer concerns/questions promptly and effectively, ensuring customer satisfaction.
  • Collaborate with cross-functional teams (e.g., Operations, Customer Service Coordinators (CSR), product development, marketing) to improve the quality of the customer experience and facilitate ease of doing business.
  • Identify and implement initiatives to enhance customer loyalty and satisfaction.
  • Gather and analyze customer feedback to inform continuous improvement efforts.
  • Understand each lab’s regional business market and competitive landscape (strengths, weaknesses, benefits), analyze market trends and competitive activity to identify new opportunities.
  • Identify and pursue new market opportunities, customer segments, and Service channels.
  • Develop and proactively execute new customer sales strategies to attract new customers to each lab, across Transcat’s portfolio of Service offerings.
  • Ensure full understanding of assigned lab(s) capabilities and lab-identified opportunities by creating and maintaining a positive relationship with the Lab Manager.
  • Visit customers and prospective customers with the Lab Manager to create customer intimacy and loyalty and showcase the Lab Manager’s technical knowledge.
  • Advise Lab Manager of sales strategies and results; work with Lab Manager to evaluate results and develop modified and new approaches to current and new customer retention and growth.
  • Partner with the lab’s Lab Manager, Account Development Manager (ADM) and Customer Service Representative (CSR) to provide and ensure the highest level of customer service.
  • Participate in Monthly/Quarterly internal lab reviews with Sales and Operations leadership.
  • Fully utilize Salesforce and leverage its capabilities to drive sales and improve customer service.
  • Record all activities and updates in Salesforce, including performing Salesforce hygiene to ensure accuracy, completeness, and consistency of data.
  • Prepare and present regular reports and updates on retention/growth/new business/channel performance and opportunities.
  • Manage sales activities in assigned geographic markets, including providing feedback to colleagues.
  • Provide coaching, guidance, and support to team members.
  • Motivate and inspire the team to achieve retention and current and new customer growth and channel goals.
  • Infrequent national travel outside the region may be needed for company-wide initiatives and meetings.
  • Regular travel within region required.
  • Bachelor's degree in business, marketing, or a related field.
  • 5+ years of successful experience in customer retention, account management, or a related customer-centric role in a highly competitive market sector.
  • Experience with CRM software (e.g., Salesforce) and data analysis tools.
  • Strong understanding of the company's products and services or proven ability to quickly understand and absorb new technical information.
  • Experience in a related industry (e.g., telecommunications, SaaS, E-commerce).
  • Experience with customer success platforms.
  • Project management skills.
  • Miller Heiman Strategic Selling and Large Account Management Training/ Certification.
  • Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
  • Base compensation is $75,000 - $85,000; plus commission.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service