Business Development Manager - (Patient Advocate)

Hanger • Baton Rouge, LA

351d

About The Position

The Business Development Manager I (BDM) provides superior patient support and customer service via proactive intervention, communication, and patient advocacy as well as providing emotional and educational support to patients and families coping with limb loss and/or a variety of orthotic and prosthetic needs. This role will provide patient consultation, comfort, and guidance through the spectrum of initial patient referral and interaction, surgery, recovery, treatment and rehab. While interacting with health care providers in the community, the BDM I will be responsible for building relationships and building bridges to new opportunities, ultimately building loyal referral patterns. Working closely with Hanger prosthetic personnel, office staff, and Business Development Managers this position holds responsibility for the day to day management of, and communication with, patients, internal team, and health care providers involved in the care of the patients they are managing.

Requirements

• Minimum 2 years of experience in a patient care environment
• Ability to be credentialed at major hospitals

Nice To Haves

• ATC, CNA, MA, EMT, Surgical Technician, LVN, PTA, Physician Extenders, OTA, or like certification
• BA/BS in Healthcare Administration, Marketing, Business Administration or another related field OR an equivalent combination of education and experience required
• Medical sales experience to include: therapeutic sales, home health sales, hospice sales, etc. with a focus on selling services rather than products/devices is strongly preferred

Responsibilities

• Ensure that new patients are contacted after initial consult
• Coordinate AMPOWER visits
• Build and maintain referral relationships for Hanger Clinic
• Support patients with amputations through the weeks post-surgery on behalf of Hanger Clinic
• Keep the patient engaged after initial contact with follow up communications and appointments to ensure an excellent patient experience and continuity of care at Hanger Clinic
• Provide new patients and their families with information, resources, advice and counsel on the process and options to be fit with a prosthetic / orthotic device
• Assist existing patients with upcoming visits and fittings
• Assist with obtaining appropriate clinical documentation for insurance coverage
• Maintain communication with associated health professional
• Updates on follow up visits with surgeon including wound description and pictures
• Develop and implement strategies to maximize revenue from existing referral sources, generate new referral sources
• Work in hospital, skilled nursing and rehab type facilities, patient care settings, complete all hospital/facility vendor credentialing
• Monitor territory performance through regular review of referral reports, looking for drops in business flow
• Develop Sales/Growth Plans with each clinic in assigned territory

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree