Business Development Manager (Outside Sales)

Superior Transport • Green Bay, WI

75d

About The Position

The Business Development Manager is responsible for the growth and maintenance of the company sales, service and execution of our Core Customers' transportation programs within Superior Transport & Logistics. The Business Development Manager will address external and internal customer service inquiries, carrier selections, create shipping documents, trace shipments, audit carrier invoices. Duties also include (but are not limited to) extensive daily performance reporting, process mapping and process improvement, revenue and cost management. Will also need to keep current and understand transportation industry trends, develop and improve customer metrics reporting and management. Maintain and develop external carrier relationships. The Business Development Manager is a main point of contact for elevated carrier relationships and negotiations. Responsible for projecting sales on a monthly basis to ensure company is maintaining proper staffing levels, helping grow and develop staff, coaching and performance management for the accomplishment of achieving department goals and objectives. Manages to department budget and provides approvals of exceptions for customer service issues.

Requirements

• Sales management and support experience within the Transportation and Logistics segment
• Minimum of eight to ten years of sales management or customer support experience in the Transportation Industry
• Ability to coordinate or oversee multiple customer projects from start to finish while developing the support implementation plan
• Proficiency with Microsoft Office Suite including Word, Excel, and Outlook
• Ability to type minimum of 40 wpm
• Organize and maintain paperwork accurately and efficiently
• Ability to address customer concerns verbally and in writing with poise, professionalism and to the point
• Experience developing and managing to departmental budget
• Experience developing and managing to call center metrics
• Experience leading, coaching and developing employees

Responsibilities

• Provide extraordinary customer service and accurate and detailed information to the customers who contact Superior Transport & Logistics
• Process customer shipments, changes, and invoices according to established department policies and procedures
• Work closely with the accounting department to resolve invoice items
• Provide timely feedback to the company regarding service failures or customer concerns
• Partner with teammates to support all customer service expectations
• Perform other duties as requested

Benefits

• Full-time position
• Monday through Friday work schedule
• 8 hour shift between 7:00 a.m. to 5 p.m.
• Potential for nights and weekends based on customer needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees