Business Development Lead

INFORMATION AND REFERRAL FEDERATION OF LOS ANGELES COUNTY•Pasadena, CA

1d•$75,000 - $75,000•Onsite

About The Position

211 LA seeks a dynamic, experienced leader to manage two critical, complementary areas: the 211HSIS taxonomy and CareSuite business development. The successful candidate will oversee all elements of 211 LA's Human Services Indexing System (211HSIS), including its technical infrastructure, customer support, and strategic alignment with the healthcare field, particularly in Social Determinants of Health (SDOH). Simultaneously, this role requires a strong business development focus to manage the CareSuite client base and sales pipeline, an innovative tool for organizations involved in community information exchanges, care coordination, and information & referral (I&R) services. 211 LA licenses the 211HSIS to software vendors and maintains a subscription-based website for users. The dedicated website, 211hsis.org, now features a search tool, customizable filters, a usage library, and an information hub, enabling users to access the most up-to-date service terms and definitions. This position works with the internal technical team, the accounting team, the 211HSIS/CareSuite support team, the taxonomy editors, and external technical contractors. Customer support and new customer outreach require managing a subscription and licensing system that engages with non-profits, government agencies, for-profit companies, and software vendors that provide information and referral software to end users. These customers span a wide gamut of technical expertise and are based all across the US and Canada.

Requirements

Experience in developing and maintaining a network of contacts within an industry.
Experience tracking client progression through a sales pipeline.
Exceptional interpersonal skills and ability to engage prospective clients and drive a decision to purchase.
Experience in maintaining business relationships and contracts through consistent outreach and engagement.
Basic knowledge of legal considerations for licensing cloud-based software, or experience working with legal counsel on such matters.
Experience with basic telework software: email, video conferencing, cloud-based word processing and document storage, and presentation software.

Nice To Haves

An existing network of professionals in the I&R sector, or moderately-sized CBOs with technology needs that fit CareSuite’s target market.
Experience using CRM-based technologies to furnish and track sales outcomes among a list of prospective and existing clients.
Demonstrable sales experience with revenue goals.
Experience in the technology sector with knowledge of industry trends and what the market wants from their technology platform.

Responsibilities

Manage the subscription and licensing system for 211HSIS, engaging with non-profits, government agencies, for-profit companies, and software vendors across the US and Canada.
Manage legal agreements, negotiate with software vendors, and draft amendments for licensing and subscription arrangements.
Track annual subscription and license fees, including annual renewals, and ensure timely invoicing based on contract renewals.
Oversee the ticketing system for 211HSIS customer issues to ensure a smooth, efficient support process.
Handle difficult, complicated, or unusual customer issues that basic customer support cannot resolve.
Attend regular check-in meetings and provide briefings/updates on project progress.
Coordinate internal communication and planning meetings with cross-functional teams regarding 211 HSIS and CareSuite licensing activities.
Provide regular status reports on the maintenance of the FHIR terminology server and on the conversion of the 211HSIS to FHIR standards.
Participate in planning and development of pilot projects to demonstrate interoperability enabled by 211HSIS on FHIR.
Manage 211LA's work with the HL7 Gravity Project to align 211HSIS with existing medical code sets (LOINC, SNOMED, etc.) to facilitate easy and accurate sharing of information between health care and service providers.
Advise the CareSuite product team and guide 211LA’s operational infrastructure to address new challenges arising from healthcare integration, including unique use cases and a larger customer base.
Provide regular status reports on back-end technologies, including the 211hsis.org website, payment processing, the ticketing system, Google Suite, and the upcoming in-house Discourse server.
Maintain an engaged network of Community-Based Organizations (CBOs), I&R organizations, Community Information Exchanges (CIEs), and Health Information Exchanges (HIEs) with technology needs that align with CareSuite’s target market.
Provide live CareSuite demos to prospective clients, with a particular focus on their unique businesses and tailoring the demos accordingly.
Follow up with them through each stage of the sales pipeline.
Curate a sales pipeline to track clients from first engagement through the demo stage and into a finalized sale, ensuring alignment with the established business plan to meet revenue goals.
Conduct regular meetings with current CareSuite clients to ensure satisfaction and uncover new business opportunities.
Navigate legal conversations with clients during initial onboarding in partnership with professional legal counsel.